Job summary
The post holder will provide operational leadership and management to the designated teams within the directorate ensuring the delivery of Performance & Business Intelligence.
The role will require the ability of the post holder to deliver on key result areas, whilst exercising problem solving, analytical and judgement skills within agreed timeframes to achieve results. This will be undertaken whilst working under pressure and managing competing priorities.
Working in partnership with other members of the Directorate Management Team, the post holder will promote effective governance and ensure that the highest standard are delivered.
Main duties of the job
The post holder will focus on key areas of delivery in the main but not exhaustive of:
- Provision of a robust suite of performance reports and the provision of full analysis, forecasting and trajectories of improvement across of standards
- Ensure that Business Intelligence platform is developed to provide easily accessible and meaningful data and information
- Ensure the provision of one dataset used by all in response to all local and national requirements
- The post holder will communicate with internal staff and external agencies to ensure delivery of performance standards and planning objectives.
- Take the lead on ensuring the accurate monitoring and reporting of key KPIs against national and local targets and for developing structured, streamlined monitoring and reporting processes.
- Be the Directorate deputy lead for Emergency Preparedness, Resilience and Response (EPRR)
- Provide support to organisation Manager on Call rota
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
Please see full job description attached .
- Responsible for internal performance management arrangements; development and maintenance of a robust performance management framework to ensure achievement of access and NHS standards
- Responsible for developing frameworks to support clinical and process outcome measures in line with the NHS Oversight Framework and other national recommendations/ initiatives such as the Annual Planning Guidance.
- Lead for overall performance monitoring, reporting and delivery to timescales, including the annual business planning cycle and supporting the regulatory submissions
- Consolidate links with the Care Group Directors and their teams to ensure the provision, analysis and utilisation of relevant information to inform decision making in operational and service performance management
- Provide timely and relevant performance monitoring reports against the Risk Assessment Framework, Care Quality Commission standards and key clinical and process outcomes along with recommendations for remedial actions
- Support corporate and care group management teams to deliver service redesign projects that deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources
- Working in conjunction with Finance Management, Workforce Development and Quality to lead on a coordinated approach to Performance Reviews
- Develop a culture, knowledgeable in compliance requirements around service developments and financial performance and effective governance arrangements
- Work with care group managers to regularly review the effectiveness of care pathways and to identify and rectify any blockages to performance
- Provide regular reports to the Director of Planning and Performance and/or Executive Management Team with assurance that appropriate action will be taken to recover positions where appropriate
- Responsible for ensuring that data quality checks and procedures are included in the operation of all team members.
- Liaise with all levels of the organisation to gain knowledge of department/specialty requirements, develop internal relationships and raise profile of the department.
- Provide an information analysis and forecast service, highlighting key performance results and trends and areas for concern, detailing reasons for variance and therefore facilitating decision making and business strategy.
- Lead the Performance and Business Intelligence Strategy to ensure the Trust meets both internal and external performance management requirements.
- Link with corporate and care group departments to develop local performance management reporting.
- Support service line management including the collation of service performance, clinical outcome measures and financial performance, in the Trust.
- Responsible for Business Intelligence developments for the Trust and overseeing the implementation of BI developmental work plans that support corporate and care group services
- Take the lead on ensuring the accurate monitoring and reporting of key KPIs against national and local targets and for developing structured, streamlined monitoring and reporting processes
- Lead on the development and production of comparative analysis, using appropriate benchmark and/or baseline data when required to also provide forecast positions
- Ensure appropriate risk are escalated recorded and managed
- Ensure that patient safety is at the centre of planning, analysis and performance delivery
- Ensure that the Trust employs robust risk management and systems for clinical quality and safety improvement
- Budget Management for responsible areas ensuring delivery within control total and support the director delivery of cost improvement
- Carry out regular appraisals and 1:1s for staff, ensuring business goals are clearly communicated and linked to objectives
- Manage and oversee all work plans
- Provide visible and strong leadership, empowering staff to develop and utilise their creativity in the transformation of services
Job description
Job responsibilities
Please see full job description attached .
- Responsible for internal performance management arrangements; development and maintenance of a robust performance management framework to ensure achievement of access and NHS standards
- Responsible for developing frameworks to support clinical and process outcome measures in line with the NHS Oversight Framework and other national recommendations/ initiatives such as the Annual Planning Guidance.
- Lead for overall performance monitoring, reporting and delivery to timescales, including the annual business planning cycle and supporting the regulatory submissions
- Consolidate links with the Care Group Directors and their teams to ensure the provision, analysis and utilisation of relevant information to inform decision making in operational and service performance management
- Provide timely and relevant performance monitoring reports against the Risk Assessment Framework, Care Quality Commission standards and key clinical and process outcomes along with recommendations for remedial actions
- Support corporate and care group management teams to deliver service redesign projects that deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources
- Working in conjunction with Finance Management, Workforce Development and Quality to lead on a coordinated approach to Performance Reviews
- Develop a culture, knowledgeable in compliance requirements around service developments and financial performance and effective governance arrangements
- Work with care group managers to regularly review the effectiveness of care pathways and to identify and rectify any blockages to performance
- Provide regular reports to the Director of Planning and Performance and/or Executive Management Team with assurance that appropriate action will be taken to recover positions where appropriate
- Responsible for ensuring that data quality checks and procedures are included in the operation of all team members.
- Liaise with all levels of the organisation to gain knowledge of department/specialty requirements, develop internal relationships and raise profile of the department.
- Provide an information analysis and forecast service, highlighting key performance results and trends and areas for concern, detailing reasons for variance and therefore facilitating decision making and business strategy.
- Lead the Performance and Business Intelligence Strategy to ensure the Trust meets both internal and external performance management requirements.
- Link with corporate and care group departments to develop local performance management reporting.
- Support service line management including the collation of service performance, clinical outcome measures and financial performance, in the Trust.
- Responsible for Business Intelligence developments for the Trust and overseeing the implementation of BI developmental work plans that support corporate and care group services
- Take the lead on ensuring the accurate monitoring and reporting of key KPIs against national and local targets and for developing structured, streamlined monitoring and reporting processes
- Lead on the development and production of comparative analysis, using appropriate benchmark and/or baseline data when required to also provide forecast positions
- Ensure appropriate risk are escalated recorded and managed
- Ensure that patient safety is at the centre of planning, analysis and performance delivery
- Ensure that the Trust employs robust risk management and systems for clinical quality and safety improvement
- Budget Management for responsible areas ensuring delivery within control total and support the director delivery of cost improvement
- Carry out regular appraisals and 1:1s for staff, ensuring business goals are clearly communicated and linked to objectives
- Manage and oversee all work plans
- Provide visible and strong leadership, empowering staff to develop and utilise their creativity in the transformation of services
Person Specification
Qualifications
Essential
- Masters Degree in an appropriate discipline and / or evidence of a postgraduate qualification/ or Professional Registration
- Evidence of continuous personal and professional development
Desirable
- Further management qualification
- Prince 2 or service improvement experience
Experience
Essential
- Significant change and /or management experience within clinical and/or across organisational services in the NHS.
- Demonstrable understanding of NHS policy in relation to performance management and capacity planning
- Knowledge of Risk Assessment Framework and impact on approach to performance management and development
- Experience of leading and delivering significant programmes of change within an NHS setting
- Ability to work to tight timescales and under rapidly changing requests
- Ability to work with a diverse portfolio and with the associated management infrastructures to deliver to tight timescales and within budget.
Desirable
- Experience in a corporate management Evidence of the ability to adapt to changing circumstances role
- Knowledge of contemporary issues in healthcare
- Experience in a corporate management role
Person Specification
Qualifications
Essential
- Masters Degree in an appropriate discipline and / or evidence of a postgraduate qualification/ or Professional Registration
- Evidence of continuous personal and professional development
Desirable
- Further management qualification
- Prince 2 or service improvement experience
Experience
Essential
- Significant change and /or management experience within clinical and/or across organisational services in the NHS.
- Demonstrable understanding of NHS policy in relation to performance management and capacity planning
- Knowledge of Risk Assessment Framework and impact on approach to performance management and development
- Experience of leading and delivering significant programmes of change within an NHS setting
- Ability to work to tight timescales and under rapidly changing requests
- Ability to work with a diverse portfolio and with the associated management infrastructures to deliver to tight timescales and within budget.
Desirable
- Experience in a corporate management Evidence of the ability to adapt to changing circumstances role
- Knowledge of contemporary issues in healthcare
- Experience in a corporate management role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
