East Kent Hospitals University NHS Foundation Trust

Waiting List Co-ordinator

Information:

This job is now closed

Job summary

An opportunity has arisen for a well organised and proactive administrator to join our fast-paced Women's Health Waiting List Team at the QEQM Hospital in Margate.

The post holder will need to be engaging, compassionate, friendly and able to use their own initiative.

The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.

Main duties of the job

  • The post holder will be part of the Waiting List team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists.
  • To ensure this is appropriately managed this will require processing of complex and sensitive information.
  • The post holder will be required to manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy.
  • The coordinator is responsible for the administrative rolewithin the patient's pathway from the decision to treat electively to the date of admission.
  • Key liaison between the Trust and outsourced dictation services, or voice recognition services, for themajority of clinical administration.
  • Provide comprehensive administrative support to consultants and their teams.
  • Work in a team based secretarial service providing support for each other and ensuring continuity of the service.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Details

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-2346WCY

Job locations

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Personal/professional attributes

Essential

  • Computer literate.

Desirable

  • Processing of confidential information (Data Protection Act 1998)
  • Previous PAS experience.

Skills and experience

Essential

  • Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
  • Ability to prioritise own workload and meet deadlines
  • Ability to remain calm in a busy environment whilst working under pressure
  • Excellent organisational skills
  • Ability to undertake basic surveys or audits as necessary for own work
  • Ability to use own initiative but mainly working within prescribed administrative procedures
  • Ability to quickly acquire new knowledge
  • Good interpersonal skills
  • The ability to converse at ease with patients and provide advice in accurate spoken English is essential for the post

Desirable

  • Understanding of patient access targets

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • ECDL / IT qualification

Other requirements

Essential

  • Upholds and models the Trust values and behaviours.
  • Reliable and flexible in approach and attitude

Desirable

  • Desire to contribute in order to improve the quality of the service provided
Person Specification

Personal/professional attributes

Essential

  • Computer literate.

Desirable

  • Processing of confidential information (Data Protection Act 1998)
  • Previous PAS experience.

Skills and experience

Essential

  • Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
  • Ability to prioritise own workload and meet deadlines
  • Ability to remain calm in a busy environment whilst working under pressure
  • Excellent organisational skills
  • Ability to undertake basic surveys or audits as necessary for own work
  • Ability to use own initiative but mainly working within prescribed administrative procedures
  • Ability to quickly acquire new knowledge
  • Good interpersonal skills
  • The ability to converse at ease with patients and provide advice in accurate spoken English is essential for the post

Desirable

  • Understanding of patient access targets

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • ECDL / IT qualification

Other requirements

Essential

  • Upholds and models the Trust values and behaviours.
  • Reliable and flexible in approach and attitude

Desirable

  • Desire to contribute in order to improve the quality of the service provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Operations Manager

Leanne Bowes

leanne.bowes@nhs.net

07875553857

Details

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-2346WCY

Job locations

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Supporting documents

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