Job summary
The Ophthalmology Department are looking for an organised individual to join the Urgent Eye Administration Team, working alongside the clinical team to help deliver this emergency service efficiently. This is a fast paced environment so you would need to work well under pressure.
Main duties of the job
Manage and monitor patients through their treatment pathway ensuring compliance to RTT and local waiting time Standards.
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Experience
Essential
- GCSE or equivalent in Maths and English
- Computer Literate
- NVQ Level 2, RSA Level 3 or equivalent
Desirable
- Knowledge of NHS based systems
Skills
Essential
- Experience in use of computer systems
- Ability to liaise with general public and medical staff and other health professionals
- To be flexible in working pattern.
Desirable
- Knowledge of PAS system, tracking and requesting notes.
- Previous experience of working within a busy administrative environment.
Knowledge
Essential
- Advanced keyboard skills, with knowledge of Microsoft products.
- Ability to prioritise workload and meet deadlines
- Ability to remain calm in a busy environment whilst working under pressure.
- Able to analyse information and make the required judgements
- Effective use of IT systems, ensuring accuracy and attention to detail.
- Excellent organisational skills
- Ability to use own initiative
- Good interpersonal skills
Desirable
- Knowledge of hospital based systems and procedures
- Medical terminology
Governance
Essential
- The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.
Other
Essential
- Upholds and models the Trust values
Person Specification
Experience
Essential
- GCSE or equivalent in Maths and English
- Computer Literate
- NVQ Level 2, RSA Level 3 or equivalent
Desirable
- Knowledge of NHS based systems
Skills
Essential
- Experience in use of computer systems
- Ability to liaise with general public and medical staff and other health professionals
- To be flexible in working pattern.
Desirable
- Knowledge of PAS system, tracking and requesting notes.
- Previous experience of working within a busy administrative environment.
Knowledge
Essential
- Advanced keyboard skills, with knowledge of Microsoft products.
- Ability to prioritise workload and meet deadlines
- Ability to remain calm in a busy environment whilst working under pressure.
- Able to analyse information and make the required judgements
- Effective use of IT systems, ensuring accuracy and attention to detail.
- Excellent organisational skills
- Ability to use own initiative
- Good interpersonal skills
Desirable
- Knowledge of hospital based systems and procedures
- Medical terminology
Governance
Essential
- The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.
Other
Essential
- Upholds and models the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
