Job responsibilities
Senior Paediatric Health Care Support Worker Role specific duties
This role covers duties within the Acute Childrens areas, Day case wards and to rotate in to Childrens outpatient areas. On the acute wards you will support the Registered Nurse to provide safe and compassionate care while undertaking some administrative and house-keeping duties to ensure the ward runs efficiently. You will be expected to support less experienced staff and monitor the quality of their work. When working in outpatients you will be responsible for the day to day organisation of the area, including maintaining standards in line with Trust policy, reporting issues and ensuring they are resolved/escalated as needed. You will be supported be the Nurse in Charge/Ward Manager.
Clinical
Work under the supervision of a registered nurse to ensure that patients individual physical, social and psychological needs are met.
Assist patients to meet personal and oral hygiene needs.
Orientate children and families to the Ward
Ensure privacy and dignity of patients is maintained at all times
Support the nutritional care of children and their families.
Assist with collection, labelling and dispatching of specimens
Undertake and accurately record vital signs on Vital Pac, following all escalation messages and reporting to registered practitioner. Perform clinical skills (once trained and competent to do so)- for example but not limited to-
Height
Weight
Temperature
Pulse
Blood pressure
Pulse Oximetry
Urinalysis
HBA1C and blood glucose monitoring
Venepuncture
ECG tracing
Ensuring the ward environment is clean and uncluttered
Daily ward safety checks
Ensure the safe storage of medication
Support the Play team to provide play and distraction to children
Recognise change in childs condition and escalate appropriately
Assisting in the response to a medical emergency
- Adhere to and implement the Trust policy in relation to Child Protection policy.
- Become proficient and agreed as competent in assembling medical equipment as required, support the routine servicing and maintenance of equipment and arrange the repair when necessary. Ensuring all equipment on the ward is cleaned in line with Trust and local policy.
- Ensure all nursing disposable supplies and stationary are well stocked
- Safe Moving and handling of patients and equipment in line with Trust policy
Admin and Clerical
- To answer the telephone, in a timely and courteous manner, referring all enquiries to the relevant person or department.
- To co-ordinate the day to day running of the Childrens outpatient clinic under the supervision of the acute ward/trained member of nursing staff. Perform clinical and administrative tasks as required during the clinic day to ensure the department is safe and efficient.
- Follow Trust Guidelines in the management of controlled stationary.
- Monitor the security video controlled entry bell, giving directions and instructions as required.
- To deputise for the ward clerk in their absence and provide support during times of peak activity.
- Admit, discharge and print patient documentation from the Patient administration system. Ensure PAS and the electronic white board accurately reflect ward activity in real time.
- Follow trust policy to protect the confidentiality of information.
- Provide general administrative support to the team; Photocopying, running errands, liaising with other departments.
Research and Training
- Seek opportunities to create changes, which will enhance standards of care and practice.
- Attend in house and external training relevant to role
- Support the Team in the implantation of paediatric research/development programmes.
Quality
- Ensure all patients are treated in a kind and courteous manner.
- Ensure a high standard of cleanliness and tidiness within the ward and outpatient areas.
- Work in accordance with the Health Act (2006)
- Comply with national and local infection control policies and procedures.
- Maintain accuracy and legibility of patient records in accordance with trust policy.
- Maintain nursing standards as required by all relevant legislation.
- Participate in the collection of Audit data and be responsive to the implementation of action plans.
- Assist in the maintenance and monitoring of agreed standards, ensuring that any shortfall is brought to the attention of a line manager.
- Report any issues requiring the attention of the estates department.
- Use the clinical incident reporting procedure for reporting untoward incidents.
- Develop and maintain effective working relationships with all members of the multidisciplinary team
- Maintain patient confidentiality
- Have a functional knowledge of Trust Policies and procedures and where to access these.
- Implement health promotion opportunities with patients and families
Professional
- Communicate effectively with children and their relatives, ensuring accurate and seamless information is conveyed and documented
- Ensure that accurate and legible patient records are kept (when required) in line with professional and legal requirements, under the direct supervision of a trained member of nursing staff.
- Ensure Trust standards of uniform and personal appearance are maintained while on duty.
- Attends for rostered activity in a timely manner.
- Follows Trust and local policies should sickness or personal circumstances occur.
- Ensure a high level of confidentiality is maintained at all times.
- Remain cost aware and utilise equipment and resources in a cost effective way.
- Make recommendations where it is evident that appropriate changes may improve efficiency.
- Support and develop new starters and those less experienced.
Ensure Equality, inclusion and diversity is maintained.
Personal Development
Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager
Recognises own limitations and seeks advice when appropriate, identifying own learning needs to discuss with line manager/ appraiser
Attend and participate in staff meetings.
- To participate in an annual appraisal with relevant reviews and to follow your personal development plan as agreed with your line manager.
VALUES AND BEHAVIOURS
The post holder is required to uphold and model the Trust values in everything they do.
Undertake any other duties and support the team within competence.
Your commitments
We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. This is why we ask you to:
maintain the confidentiality of information about patients, staff and other health service business and adhere to data protection law
comply with the Trusts policies and procedures, including infection prevention and control, risk management, health and safety, safeguarding children and adults, financial management and use of resources
act at all times in accordance with the professional Codes of Conduct and Accountability relevant to your role
participate in annual mandatory training.
We are a smoke-free Trust, and offer staff support to stop smoking.
Values
We care about our values of caring, safe, respect and making a difference. Well ask you to demonstrate these values during the recruitment process and throughout your appointment and you can expect us to do the same.
Our NHS People Promise
We are committed to the NHS People Promise. We want our culture to be positive, compassionate, and inclusive and we all have our part to play.
Living and working in East Kent
Our large district general hospitals, specialist units and community sites provide a vibrant and diverse working environment with the extensive opportunities and teaching facilities you would expect of a large trust.
East Kent offers stunning countryside, beautiful beaches and charming places of historic interest, with easy access to London. With excellent schools, a wealth of leisure facilities and easy family days out on your doorstep, alongside beautiful and affordable housing stock, the perfect work-life balance couldnt be easier to achieve.
