Job summary
Are you looking for an exciting and interesting role, working with a multi-disciplinary team who are committed to delivering high quality and safe patient care? If you are motivated, dedicated, passionate and looking for a new challenge to enhance your personal and professional development, then we would love to hear from you!
We are a 36 bed elective and emergency Urology Ward, we offer great development opportunities for you to flourish within this role, as well as career development. We have a strong team, who will support you to develop and gain excellent experience in delivering compassionate and safe care.
Main duties of the job
To file all patient information accurately in health records.
o Answer the telephone in a courteous and timely manner.
o Ensure accuracy in giving and receiving messages.
o Booking patient transport.
o Making outpatient appointments.
o Chasing investigations.
o Collecting health records, patient results and pharmacy items.
o Dealing with ward mail and other correspondence.
o Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
o Other clerical duties such as photocopying and faxing.
o Assist with maintenance or stores and equipment with careful stock control.
o To greet patients with a welcoming and informative approach.
o Develop and maintain effective working relationships with all members of the team.
o Ensure all patients are treated in a kind and courteous manner.
o Maintain patient confidentiality at all times.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications
Essential
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
- Good standard of numeracy & literacy
Desirable
- NVQ Level 2 Administrative Qualification
Skills and experience
Essential
- Previous clerical experience
- Work under pressure and to tight deadlines
- Computer literate - Knowledge of Microsoft Office packages e.g. Word, Excel, etc
- Excellent verbal, written and numerical skills
- Strong interpersonal skills
Desirable
- Knowledge of NHS systems, including Allscripts
- previous knowledge and experience of computers and systems
Knowledge
Essential
- Understanding and knowledge of Data Protection
Desirable
- Knowledge of care pathways
- Previous experience with NHS data bases
Other Requirements
Essential
- Upholds and models the Trust value and behaviours.
Desirable
- To be aware of and adhere to the Trust's Vision, Mission and Values
Person Specification
Qualifications
Essential
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
- Good standard of numeracy & literacy
Desirable
- NVQ Level 2 Administrative Qualification
Skills and experience
Essential
- Previous clerical experience
- Work under pressure and to tight deadlines
- Computer literate - Knowledge of Microsoft Office packages e.g. Word, Excel, etc
- Excellent verbal, written and numerical skills
- Strong interpersonal skills
Desirable
- Knowledge of NHS systems, including Allscripts
- previous knowledge and experience of computers and systems
Knowledge
Essential
- Understanding and knowledge of Data Protection
Desirable
- Knowledge of care pathways
- Previous experience with NHS data bases
Other Requirements
Essential
- Upholds and models the Trust value and behaviours.
Desirable
- To be aware of and adhere to the Trust's Vision, Mission and Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
