Job summary
The post-holder will line manage a team of Medical Secretaries to influence and monitor the clinical pathways of our patients in line with RTT and Cancer targets and to support the Clinical colleagues delivering the service.
They will build close working relationships, both internally and externally, with clinical staff, other medical specialty teams and departments, operational teams and site teams.
Main duties of the job
Follow the Delivering Performance process for their teams, consider training and development requirements.
Support and develop an effective induction process.
Co-ordinate team leave, using Healthroster, and ensure appropriate service cover is maintained.
Manage and monitor sickness absence of their team, reporting as necessary to Human Resources, Payroll and senior management.
Manage the recruitment, selection and induction processes for new staff, carry out appraisals ensuring policies and procedures are followed.
Ensuring effective communication through regular team meetings.
Monitor the work environment to meet health and safety standards and recommend areas of improvement.
Manage order and monitor all equipment and supplies within the department considering budgetary guidelines.
Act as first point of contact on behalf of the Consultants and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.
Assess all enquiries and deal with effectively and respond appropriately.
Act as key point of contact for health service employees at all levels, both within the Trust and outside agencies.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Skills
Essential
- Experience of a range of secretarial procedures and practices with a base level of theoretical knowledge
- Experience of working for and within a team
- Advanced keyboard skills
- Audio typing to 50 wpm minimum
- Ability to prioritise workload and meet deadlines
- Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
Desirable
- Previous NHS/medical secretary experience
- Experience of recruitment, appraisal and performance management
- Previous experience working within a busy administrative environment
- Basic knowledge of Excel
Knowledge
Essential
- Knowledge of a range of office work procedures and practice the majority of which is non routine
- Excellent knowledge of medical terminology
Desirable
Qualifications
Essential
- NVQ Level 2, RSA level 3 or equivalent
- GCSE in Maths and English or Equivalent
- Computer literate including Word and Excel and use of software packages eg, outlook for updating calendars
Person Specification
Skills
Essential
- Experience of a range of secretarial procedures and practices with a base level of theoretical knowledge
- Experience of working for and within a team
- Advanced keyboard skills
- Audio typing to 50 wpm minimum
- Ability to prioritise workload and meet deadlines
- Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
Desirable
- Previous NHS/medical secretary experience
- Experience of recruitment, appraisal and performance management
- Previous experience working within a busy administrative environment
- Basic knowledge of Excel
Knowledge
Essential
- Knowledge of a range of office work procedures and practice the majority of which is non routine
- Excellent knowledge of medical terminology
Desirable
Qualifications
Essential
- NVQ Level 2, RSA level 3 or equivalent
- GCSE in Maths and English or Equivalent
- Computer literate including Word and Excel and use of software packages eg, outlook for updating calendars
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
