Receptionist Urgent Treatment Centre

East Kent Hospitals University NHS Foundation Trust

Information:

This job is now closed

Job summary

Exciting opportunity full time 37.5 hours per week post.

The East Kent Urgent Treatment Centre Alliance is an innovative collaboration between five very experienced providers of Urgent Care in East Kent to deliver a unique collaboration which puts the patient and service at the heart of our operations.

From September 2020 we have been commissioned to provide four Urgent Treatment Centres at William Harvey Hospital, Ashford, Kent & Canterbury Hospital, Canterbury, Queen Elizabeth the Queen Mother Hospital, Margate and Buckland Hospital, Dover.

Previous applicants need not apply.

Main duties of the job

The UTC is a 365 day a year service

The role is for 37.5 hours per week working 12 hour shifts the shift time is 07.45-20:15, shifts are allocated on a rota basis

To greet all patients and visitors on arrival to the Urgent Treatment Centre

To ensure all patients are booked in correctly in a timely manner

Highlighting any discrepancies on data or poor quality issues

To answer the telephone, adhering to the Trust telephone standard

To communicate and liaise with other members of the Hospital and Alliance

To assist senior staff with ad-hoc projects as required

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

344-2559WHH

Job locations

Buckland Hospital

Coombe Valley Road

Dover

CT17 0EX


Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualification and Training

Essential

  • Grade 4 or above in English GCSE

Desirable

  • NVQ Level 2

Skills and Experience

Essential

  • Good verbal and written communication skills.
  • Excellent keyboard skills.
  • Understanding of the role and the NHS

Desirable

  • Advanced computer systems awareness.
  • Experience in a receptionist/administration/ward clerk role.

Governance

Essential

  • Upholds and models the Trust values

Personal & Professional Attributes

Essential

  • Previous NHS/Customer service experience.
  • Ability to remain focused
Person Specification

Qualification and Training

Essential

  • Grade 4 or above in English GCSE

Desirable

  • NVQ Level 2

Skills and Experience

Essential

  • Good verbal and written communication skills.
  • Excellent keyboard skills.
  • Understanding of the role and the NHS

Desirable

  • Advanced computer systems awareness.
  • Experience in a receptionist/administration/ward clerk role.

Governance

Essential

  • Upholds and models the Trust values

Personal & Professional Attributes

Essential

  • Previous NHS/Customer service experience.
  • Ability to remain focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Buckland Hospital

Coombe Valley Road

Dover

CT17 0EX


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Buckland Hospital

Coombe Valley Road

Dover

CT17 0EX


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

For questions about the job, contact:

Admin Manager

Donna Parrott

dparrot@nhs.net

07770983202

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

344-2559WHH

Job locations

Buckland Hospital

Coombe Valley Road

Dover

CT17 0EX


Supporting documents

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