Job summary
We are looking for an enthusiastic team player to join our friendly team at the Queen Elizabeth the Queen Mother Hospital, providing support, advice and guidance on employee matters relating to all our staff.
You will support our People & Culture team in providing administrative support and dealing with calls made to our Advice Line. These calls will be across a range of employee issues, such as policy, procedure, pay queries, terms and conditions and giving support to our Leaders on managing absences, disciplinary and grievance cases. We will also involve you in taking minutes of meetings, room bookings and supporting the People & Culture team.
This is a real opportunity for you to get involved in a pro-active and supportive People & Culture team, with the ability to grow your employee relations knowledge and develop into other areas of the wider team. Human resources experience would be beneficial, but is not essential as we will give you a structured training and development plan on appointment.
We are looking for a full-time secondment/fixed term contract (until end of July 2025), Employee Relations Officer, with normal working hours being Monday to Friday, with start and finish times agreed on appointment. The post will be based at the Queen Elizabeth the Queen Mother Hospital, Margate, although we promote hybrid working to support flexibility. Some travel across Trust sites may be necessary to cover the role but this will be infrequent.
Main duties of the job
To provide comprehensive support to the People & Culture Team and an advisory service to managers and employees, answering queries relating to employee relations and terms and conditions.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."
Job description
Job responsibilities
- The provision of employee relations support and advice on a range of employee relations issues. To include some of the following matters:-
- pay queries
- terms and conditions advice (e.g. annual leave, sickness, enhancements, parental leave)
- policy and procedure advice
- Undertake employee relations administration including but not limited to the updating and maintenance of relevant HR systems and databases, administration relating to parental leave (maternity, adoption, and shared parental) generating letters / documentation, preparing notes / actions of meetings and arrangements for meetings as and when required.
- Undertake and assist with audits and projects where appropriate.
- Administer job matching process including consistency checking, arranging job matching panels and maintenance of computerised job matching system.
- Undertake the creation and distribution of standard IT reports in relation to employee relations activity.
- Review and assist with drafting standard HR operating procedures and policies where required
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job description
Job responsibilities
- The provision of employee relations support and advice on a range of employee relations issues. To include some of the following matters:-
- pay queries
- terms and conditions advice (e.g. annual leave, sickness, enhancements, parental leave)
- policy and procedure advice
- Undertake employee relations administration including but not limited to the updating and maintenance of relevant HR systems and databases, administration relating to parental leave (maternity, adoption, and shared parental) generating letters / documentation, preparing notes / actions of meetings and arrangements for meetings as and when required.
- Undertake and assist with audits and projects where appropriate.
- Administer job matching process including consistency checking, arranging job matching panels and maintenance of computerised job matching system.
- Undertake the creation and distribution of standard IT reports in relation to employee relations activity.
- Review and assist with drafting standard HR operating procedures and policies where required
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person Specification
Skills
Essential
- Strong internal drive and enthusiasm
- Problem solving skills
- Team working
- Excellent Communication Skills
- Ability to juggle priorities
- IT Literate with good keyboard skills
- Excellent interpersonal skills
- Ability to use own initiative and work unsupervised
- Diplomacy and discretion
- Excellent Customer Service Skills
Experience
Essential
- Previous Experience as an Administrator, preferably within Human Resources function
Desirable
- Experience of NHS/Public Sector working practices
Knowledge
Essential
- General Administration Knowledge
- Knowledge of own learning and development requirements
Desirable
- Knowledge of HR Systems and procedures
Qualifications
Essential
- NVQ 2 or 3 qualification or equivalent
Desirable
Other
Essential
- Upholds and models the Trust values
Person Specification
Skills
Essential
- Strong internal drive and enthusiasm
- Problem solving skills
- Team working
- Excellent Communication Skills
- Ability to juggle priorities
- IT Literate with good keyboard skills
- Excellent interpersonal skills
- Ability to use own initiative and work unsupervised
- Diplomacy and discretion
- Excellent Customer Service Skills
Experience
Essential
- Previous Experience as an Administrator, preferably within Human Resources function
Desirable
- Experience of NHS/Public Sector working practices
Knowledge
Essential
- General Administration Knowledge
- Knowledge of own learning and development requirements
Desirable
- Knowledge of HR Systems and procedures
Qualifications
Essential
- NVQ 2 or 3 qualification or equivalent
Desirable
Other
Essential
- Upholds and models the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
