Senior Clinical Applications Manager

East Kent Hospitals University NHS Foundation Trust

Information:

This job is now closed

Job summary

As an "agent of change", the Senior Clinical applications Manager will guide the developing, supporting, integrating and maintaining of multiple patient/clinical databases and applications across the Trust to inform stakeholders and support service enhancement in an ever-changing marketplace, managing multiple workstreams and technical areas to address the Trust's strategic and Digital objectives.

Main duties of the job

Lead responsibility for the overall operational management of multiple clinical information systems, ensuring optimal business continuity of supported applications is maintained at all times. This includes the management of adequate failover processes, ensuring cross cover and rotational working exists to support changing demands of the Trust, services, managers and end-users, working closely with Clinical application Managers where necessary.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

344-0361COR

Job locations

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG


Job description

Job responsibilities

Responsible for the development and embedding of new ways of working for Clinical Application Managers (skills sharing) and ensuring Clinical Application Managers develop robust cross-cover and rotational working within team. Responsible for ensuring adequate support and training is provided by Clinical Application Managers.

Responsible for the movement/integration of legacy clinical systems into our main clinical system Sunrise.

Responsibility includes future proofing the Trusts requirements and technical capabilities, understanding existing technology roadmaps, initiatives being undertaken by other trusts using the same applications and competing technologies, establishing and reciprocating the sharing of information about application best-practice, overarching vendor and business partner relationship management (include activation of SLA penalties and escalation vendor-side where necessary).

Provide 3rd line support and final resolution stage responsibility for all applications within area of responsibility. Taking innovative and effective measure to address technical issues or under performance that may involve multiple suppliers at the same time.

Line management of Clinical Application Managers, including regular update meetings, performance management, appraisal and responsible for overall administration and performance of support teams reporting to this post.

Responsible for ensuring robust data assurance measures are developed and implemented, communicated and adhered to improve data quality throughout the Trust. Where necessary support application managers to resolve specific areas of poor data quality. Responsible for ensuring all routine and ad-hoc data quality improvement is undertaken appropriately. Responsible for developing policy and supporting documentation and communication to inform specific areas of data quality and assurance, e.g. naming of twins.

Responsible for ensuring strong business partner relationships are developed by application teams and suppliers.

Responsible for escalated individual performance issues including resolution within team including overall responsibility for the consistent and adequate provision of support services. Responsible for escalating problems in these areas to senior managers and maintaining communication regarding resolution.

Job description

Job responsibilities

Responsible for the development and embedding of new ways of working for Clinical Application Managers (skills sharing) and ensuring Clinical Application Managers develop robust cross-cover and rotational working within team. Responsible for ensuring adequate support and training is provided by Clinical Application Managers.

Responsible for the movement/integration of legacy clinical systems into our main clinical system Sunrise.

Responsibility includes future proofing the Trusts requirements and technical capabilities, understanding existing technology roadmaps, initiatives being undertaken by other trusts using the same applications and competing technologies, establishing and reciprocating the sharing of information about application best-practice, overarching vendor and business partner relationship management (include activation of SLA penalties and escalation vendor-side where necessary).

Provide 3rd line support and final resolution stage responsibility for all applications within area of responsibility. Taking innovative and effective measure to address technical issues or under performance that may involve multiple suppliers at the same time.

Line management of Clinical Application Managers, including regular update meetings, performance management, appraisal and responsible for overall administration and performance of support teams reporting to this post.

Responsible for ensuring robust data assurance measures are developed and implemented, communicated and adhered to improve data quality throughout the Trust. Where necessary support application managers to resolve specific areas of poor data quality. Responsible for ensuring all routine and ad-hoc data quality improvement is undertaken appropriately. Responsible for developing policy and supporting documentation and communication to inform specific areas of data quality and assurance, e.g. naming of twins.

Responsible for ensuring strong business partner relationships are developed by application teams and suppliers.

Responsible for escalated individual performance issues including resolution within team including overall responsibility for the consistent and adequate provision of support services. Responsible for escalating problems in these areas to senior managers and maintaining communication regarding resolution.

Person Specification

Experience

Essential

  • Experience of developing operational policies & procedures for specialist work area and customers.
  • Proven experience of workload planning and delivery of key targets within Service Level Agreements.

Desirable

  • Proven experience of workload planning and delivery of key targets within Service Level Agreements.
  • Good work knowledge of the clinical "Sunrise"

Skills

Essential

  • Ability to effectively plan, prioritise & delegate work to meet deadlines.
  • Proven ability to develop, lead and motivate teams.

Desirable

  • Good negotiation and persuasion skills.
Person Specification

Experience

Essential

  • Experience of developing operational policies & procedures for specialist work area and customers.
  • Proven experience of workload planning and delivery of key targets within Service Level Agreements.

Desirable

  • Proven experience of workload planning and delivery of key targets within Service Level Agreements.
  • Good work knowledge of the clinical "Sunrise"

Skills

Essential

  • Ability to effectively plan, prioritise & delegate work to meet deadlines.
  • Proven ability to develop, lead and motivate teams.

Desirable

  • Good negotiation and persuasion skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

For questions about the job, contact:

Head of Clinical Applications

Amanda lewis

amanda.lewis10@nhs.net

01227868756

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

344-0361COR

Job locations

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG


Supporting documents

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