Job summary
To work as a team member within the work environment carrying out assigned tasks involving the indirect
care of the patients, to ensure effective management of the department on a day to day basis.
o To provide a comprehensive administrative service to the Maternity Triage Team and ward areas.
o Support and assist in the effective management of the service on a day to day basis
Clinical
o Ensure privacy and dignity of patients is maintained at all times.
o Minimise risk of harm to patients, staff and visitors by working according to risk management policies.
o Participate in the orientation of new staff to their duties and the ward routine.
o Assist in measurement of care by contributing to data collection for quality metrics.
o Work to eliminate avoidable infection by working according to infection control policies.
o Demonstrate consistent high standard of hand hygiene practice and promote standards to staff, visitors
and patients.
Main duties of the job
Maintain accuracy and legibility of patient records in accordance with trust policy.
o Input and update data on the computer system.
o Maintain accurate case note tracking.
o To file all patient information accurately in health records.
o Answer the telephone in a courteous and timely manner.
o Ensure accuracy in taking and relaying messages
o Booking patient transport.
o Arrange outpatient appointments as appropriate in line with government and local targets. Where this is
not achievable, give notification promptly to line manager
o Chasing investigations.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Collecting health records, patient results and pharmacy items.
Dealing with ward mail and other correspondence.
Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
Other clerical duties such as photocopying and faxing.
Assist with maintenance or stores and equipment with careful stock control.
Create Datix reports for all breaches in the department.
Assist with keeping accurate Audits for the department.
File all patient information accurately and securely within the health record in a timely manner in
accordance with Trust policy
Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of
competence is provided to line manager.
Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss
with line manager/appraiser.
Participate in an annual appraisal with relevant reviewers and to follow your personal development plan as
agreed with your line manager.
Assist in maintaining a clean and tidy environment at all times.
Report any concerns or problems to line manager.
Undertake all mandatory training.
Participate in ward meetings and be involved in the decision-making process when changes take place.
Job description
Job responsibilities
Collecting health records, patient results and pharmacy items.
Dealing with ward mail and other correspondence.
Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
Other clerical duties such as photocopying and faxing.
Assist with maintenance or stores and equipment with careful stock control.
Create Datix reports for all breaches in the department.
Assist with keeping accurate Audits for the department.
File all patient information accurately and securely within the health record in a timely manner in
accordance with Trust policy
Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of
competence is provided to line manager.
Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss
with line manager/appraiser.
Participate in an annual appraisal with relevant reviewers and to follow your personal development plan as
agreed with your line manager.
Assist in maintaining a clean and tidy environment at all times.
Report any concerns or problems to line manager.
Undertake all mandatory training.
Participate in ward meetings and be involved in the decision-making process when changes take place.
Person Specification
Skills
Essential
- Good interpersonal and communication skills. Good organisational Skills Ability to cope with a changing workload. Working flexibly and collaboratively as part of a team. Ability to prioritise own workload within a team setting. Ability to use own initiative.
Desirable
- Advanced computer systems awareness Data entry
Knowledge
Essential
Desirable
- Previous PAS experience. Processing of confidential information (Data Protection Act 1998
Experience
Essential
- Previous experience in customer / patient facing role.
Desirable
Person Specification
Skills
Essential
- Good interpersonal and communication skills. Good organisational Skills Ability to cope with a changing workload. Working flexibly and collaboratively as part of a team. Ability to prioritise own workload within a team setting. Ability to use own initiative.
Desirable
- Advanced computer systems awareness Data entry
Knowledge
Essential
Desirable
- Previous PAS experience. Processing of confidential information (Data Protection Act 1998
Experience
Essential
- Previous experience in customer / patient facing role.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
