Job summary
To support the Outpatient Service Manager in the operational delivery across the Reception Services, Health Records, Access to Records across seven sites. The role is varied within each of the areas listed above with additional support from two other operational managers to assist being visible and supporting Supervisors with their teams. It is often challenging and also rewarding as we are always looking at ways to improve the service based on future requirements of the Trust and Service. We work hard to assist in the patients' journey within the Outpatient Service from booking the appointment, to retrieving the health care record, booking them in at reception for the appointment and completing Subject Access Requests in a timely manner, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.
Main duties of the job
To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change as listed within the Job description. To support and be responsible for the management, development and empowerment of the Supervisors and teams within the service.
About us
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job description
Job responsibilities
Access the full job description and person specification located in the supporting documents to download below.
If you have any further queries please contact the line manager using the contact details listed.
Job description
Job responsibilities
Access the full job description and person specification located in the supporting documents to download below.
If you have any further queries please contact the line manager using the contact details listed.
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent or equivalent experience.
- Evidence of Management course
Desirable
Skills
Essential
- 2 years' experience at supervisory/managerial role
- Demonstrates patient focused approach and resolving user concerns effectively
- Evidence of on-going personal & professional development
- Ability to develop skills of the team and motivate staff
- Ability to influence, motivate staff and persuasion skills
- Good leadership qualities Ability to work calmly under pressure to meet deadlines
- Ability to work on own initiative using sound decision making and problem-solving skills
- Ability to support junior members of the Team
Desirable
- 5 years NHS experience in a variety of acute settings.
- Experience of budget management.
- Experience of managing PTLs.
Governance
Essential
- Knowledge of the General Data Protection Act 2021, The Access to Records Act 1990 and the NHSX Records Management code of Practice 2021
- Continuous quality improvement
Personal/Professional Attributes
Essential
- Good interpersonal skills with the ability to remain calm under pressure
Other
Essential
- Understands own limitations and seeks management support when appropriate
- Current understanding of the key issues facing the NHS both locally and nationally and the drive for improvement in the patient's experience
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent or equivalent experience.
- Evidence of Management course
Desirable
Skills
Essential
- 2 years' experience at supervisory/managerial role
- Demonstrates patient focused approach and resolving user concerns effectively
- Evidence of on-going personal & professional development
- Ability to develop skills of the team and motivate staff
- Ability to influence, motivate staff and persuasion skills
- Good leadership qualities Ability to work calmly under pressure to meet deadlines
- Ability to work on own initiative using sound decision making and problem-solving skills
- Ability to support junior members of the Team
Desirable
- 5 years NHS experience in a variety of acute settings.
- Experience of budget management.
- Experience of managing PTLs.
Governance
Essential
- Knowledge of the General Data Protection Act 2021, The Access to Records Act 1990 and the NHSX Records Management code of Practice 2021
- Continuous quality improvement
Personal/Professional Attributes
Essential
- Good interpersonal skills with the ability to remain calm under pressure
Other
Essential
- Understands own limitations and seeks management support when appropriate
- Current understanding of the key issues facing the NHS both locally and nationally and the drive for improvement in the patient's experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
