Radiology Administration Team Leader

Job description

Job responsibilities

The Radiology administration department is a fast-paced environment, and as such we require all our staff to be multi-skilled, proactive and enthusiastic. The role of a Radiology Administration Team Leader consists of the below key duties:

To liaise directly with the multidisciplinary Radiology team (clinical and non clinical), relaying information accurately and promptly.

To prioritise workload on a day to day basis.

To undertake training on Trust information systems (Radiology information system -Soliton, Sunrise and PAS) in order to become proficient in undertaking post holder duties accurately and efficiently.

To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.

To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location and modality availability. To flag to an immediate manager when there is a capacity shortfall that would result in patients breaching targets.

To monitor waiting lists, waiting times and DNAs as per local Trust Policies.

To manage and action as appropriate, incoming mail (electronic and postal).

To manage queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.

To Lead, facilitate and maintain training within the team and maintain a high level of quality and enhance productivity within the team.

To keep up to date and maintain staff records including annual leave, sickness absence in the absence of the supervisor.

Deputising for the Radiology Business Administration manager as and when required.

Act as an expert and positive role model for all staff.

Report, investigate and act upon complaints and adverse incidents in line with care group and Trust policies collating themes and learning points from department and division.

Promote excellent Customer Care sharing knowledge/experiences with others and assist in training to promote a better-quality service.

To manage the work on a daily basis, to ensure all patient referrals, telephone calls and appointments are dealt with in an appropriate and timely manner.

Participate in the development and delivery of appropriate training materials for all staff to promote professional development.

Answer the telephone in a courteous and timely manner

Ensure accuracy in giving and receiving messages

Ensure all staff complete assessments/competencies and mandatory training.

Ensuring Clinical Governance standards are met by maintaining Datix, 4Risk, Departmental change register and health & safety in the department.

Provide positive motivation, training and support to new and junior staff in accordance with Trust policies and procedures.

Participate in department meetings when required and join the exchange of information necessary to be involved in decision making processes at the relevant level.

Attend and participate in clerical and departmental meetings.

To be prepared to work flexible hours to cover departmental needs in order to meet the requirements of the operational service.

To be aware of the confidential nature of work and maintain strictest confidence when dealing with patients, staff and other health service business information in accordance with both Trust Policy and the Data Protection Act.

Person Specification

Experience

Essential

• Previous experience of multitasking and ability to prioritise and organise own workload

Desirable

• Relevant previous NHS experience.
• Previous experience of Healthroster management

Qualifications/training

Essential

• 5 GCSE's or equivalent including English Language and Mathematics

Desirable

• Has gained or is willing to work towards NVQ2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Ashford

TN24 0LZ

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)