East Kent Hospitals University NHS Foundation Trust

Cancer Careline Coordinator

Information:

This job is now closed

Job summary

We are looking for a Cancer care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.

We are a hard working, friendly and flexible team, meeting ever changing demands and require someone of a similar nature. the successful candidate will be hard working and able to use initiative.

In return we can offer full training and will actively help support career progression if desired.

Main duties of the job

Main duties of the job

Successful candidates will have the following skills & experience:

  • Booking of appointments on allscripts
  • Triaging of calls
  • Excellent communications skills
  • Customer service
  • Experienced administrator.
  • Great organisational skills with the ability to manage and prioritise your work effectively
  • First class communication skills with a professional and friendly manner
  • High levels of attention to detail and accuracy
  • Understanding of the sensitivity in the nature of work they're carrying out and dealing with patient matters in the strictest of confidence
  • A flexible and friendly working approach
  • An understanding of NHS targets.

About us

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.We also provide specialist services for Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Details

Date posted

08 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per anumum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-5659DCB

Job locations

Kent and Canterbury hospital

Ethelbert Rd

Canterbury

CT1 3NG


Job description

Job responsibilities

Qualifications and training

GCSE in Maths and English or Equivalent

Good knowledge across a range of health or social care settings

Experience

Excellent keyboard / PC skills including effective use of Microsoft Office

Experience of working for and within a team

Previous experience in customer service or reception

Experience of dealing with non-routine and complex problem solving

Ability to produce Excel spreadsheets or Work documents.

Experience of working with Allscripts, Sunrise and other NHS systems

Working knowledge of KOMS (cancer database)

Experience of working within Cancer

Relevant health or social care experience at Band 3 or equivalent

Skills

Ability to prioritise workload and meet deadlines

Ability to communicate with, co-ordinate and liaise with a multidisciplinary team

Ability to remain calm in a busy environment whilst working under pressure

Able to make judgements involving facts or situations requiring some analysis

Data entry, text processing, storage of data, numeracy, accuracy and attention to detail

Demonstrate flexibility to adapt to the needs of a changing service.

Triaging Skills

Knowledge and insight into treatments and cancer pathway

Governance

Demonstrate patient focused approach

Personal/professional attributes

Upholds and models the

Trust values

Capable of lateral thinking

Assertiveness

Flexible/adaptable

Motivator

Good patient advocate

To be an excellent role model

Other requirements

Able to travel in a timely manner between sites

Shows empathy and sensitivity

Friendly and approachable

Able to work effectively as part of a team

Job description

Job responsibilities

Qualifications and training

GCSE in Maths and English or Equivalent

Good knowledge across a range of health or social care settings

Experience

Excellent keyboard / PC skills including effective use of Microsoft Office

Experience of working for and within a team

Previous experience in customer service or reception

Experience of dealing with non-routine and complex problem solving

Ability to produce Excel spreadsheets or Work documents.

Experience of working with Allscripts, Sunrise and other NHS systems

Working knowledge of KOMS (cancer database)

Experience of working within Cancer

Relevant health or social care experience at Band 3 or equivalent

Skills

Ability to prioritise workload and meet deadlines

Ability to communicate with, co-ordinate and liaise with a multidisciplinary team

Ability to remain calm in a busy environment whilst working under pressure

Able to make judgements involving facts or situations requiring some analysis

Data entry, text processing, storage of data, numeracy, accuracy and attention to detail

Demonstrate flexibility to adapt to the needs of a changing service.

Triaging Skills

Knowledge and insight into treatments and cancer pathway

Governance

Demonstrate patient focused approach

Personal/professional attributes

Upholds and models the

Trust values

Capable of lateral thinking

Assertiveness

Flexible/adaptable

Motivator

Good patient advocate

To be an excellent role model

Other requirements

Able to travel in a timely manner between sites

Shows empathy and sensitivity

Friendly and approachable

Able to work effectively as part of a team

Person Specification

qualifcations

Essential

  • GCSE maths, GCSE English, equivalent

Desirable

  • knowledge of health and social care settings

Experience

Essential

  • PC skills, experience of team work, previous customer service in reception

Desirable

  • produce excel spreadsheets, word documents, allscripts, KOMS, sunrise

Skills

Essential

  • Prioritise workload and meet deadlines, communicate , co-ordinate and liaise with Multi- disciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis

Desirable

  • Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight in to the cancer pathway

Knowledge

Essential

  • Cancer targets, Customer care, Triage, Supportive services

Desirable

  • Knowledge in the cancer pathway, Trust values, behaviours
Person Specification

qualifcations

Essential

  • GCSE maths, GCSE English, equivalent

Desirable

  • knowledge of health and social care settings

Experience

Essential

  • PC skills, experience of team work, previous customer service in reception

Desirable

  • produce excel spreadsheets, word documents, allscripts, KOMS, sunrise

Skills

Essential

  • Prioritise workload and meet deadlines, communicate , co-ordinate and liaise with Multi- disciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis

Desirable

  • Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight in to the cancer pathway

Knowledge

Essential

  • Cancer targets, Customer care, Triage, Supportive services

Desirable

  • Knowledge in the cancer pathway, Trust values, behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury hospital

Ethelbert Rd

Canterbury

CT1 3NG


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury hospital

Ethelbert Rd

Canterbury

CT1 3NG


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Nurse Practitioner for the Acute Oncology

Jennifer Jewell

jennifer.jewell@nhs.net

07791980295

Details

Date posted

08 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per anumum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-5659DCB

Job locations

Kent and Canterbury hospital

Ethelbert Rd

Canterbury

CT1 3NG


Supporting documents

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