Job summary
The successful candidate will have the exciting opportunity of becoming a member of the expanding Interventional Radiology team within the Kent Interventional Radiology Centre at Kent and Canterbury Hospital. Offering the chance of being part of the establishment of a Centre of Excellence providing service for Kent and Medway.
The post holder will be part of a small administration team and will be able to respond to queries both internally and externally in the department, interpret problems and generate solutions in a polite and courteous manner to meet the callers' needs
Main duties of the job
To work as part of an administrative team dealing with patient enquiries.
Liaise with consultants, radiographers and nurses with regards to patient bookings and admittances.
To monitor waiting lists, waiting times and DNA's as per local and Trust Policies.
Maintenance of room diaries.
Take and distribute Minutes from Multi-disciplinary and other meetings.
To cover leave and duties of other staff as required. Assisting less experienced staff and offer help and advice when needed.
Ad-hoc tasks relevant to the post as directed by the Senior Administrator or IR Operations Manager.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications
Essential
- GCSE Maths and English, grades A-C or equivalent
Desirable
- Customer Service Training
- Secretarial Qualifications RSA Stage ll/lll or equivalent
Skills
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task
- Standard/good keyboard skills
- Ability to interact with colleagues and other staff courteously. Good interpersonal skills
- Accuracy - pays attention to details
- Able to work as part of a team or own initiative and prioritise and organise own workload
- Adherence to patient data confidentiality
- Ability to prioritise and organise own workload to meet set deadlines
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers. Experience of having been part of a team
Desirable
- Ability to demonstrate flexibility to adapt with the needs of a changing service
- Ability to contribute to the improvement of the quality of service provided
- To show initiative, email skills, ability to track information
- Knowledge of Patient Centre/Allscripts
- Knowledge of Soliton
- Relevant previous experience of NHS
- Previous experience of working within a busy environment
Knowledge
Essential
- Knowledge of NHS
- Competent IT skills in a variety of software packages, including Microsoft packages
- Clerical/Administrative experience
- Knowledge of medical terminology
Desirable
- Working knowledge of PAS, Processing of confidential information (General Data Protection Regulation 2018)
Other requirements
Essential
- Demonstrate flexibility to adapt with the needs of a changing service
Desirable
- To be aware of and adhere to the Trust's Values and Behaviours. The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy
Person Specification
Qualifications
Essential
- GCSE Maths and English, grades A-C or equivalent
Desirable
- Customer Service Training
- Secretarial Qualifications RSA Stage ll/lll or equivalent
Skills
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task
- Standard/good keyboard skills
- Ability to interact with colleagues and other staff courteously. Good interpersonal skills
- Accuracy - pays attention to details
- Able to work as part of a team or own initiative and prioritise and organise own workload
- Adherence to patient data confidentiality
- Ability to prioritise and organise own workload to meet set deadlines
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers. Experience of having been part of a team
Desirable
- Ability to demonstrate flexibility to adapt with the needs of a changing service
- Ability to contribute to the improvement of the quality of service provided
- To show initiative, email skills, ability to track information
- Knowledge of Patient Centre/Allscripts
- Knowledge of Soliton
- Relevant previous experience of NHS
- Previous experience of working within a busy environment
Knowledge
Essential
- Knowledge of NHS
- Competent IT skills in a variety of software packages, including Microsoft packages
- Clerical/Administrative experience
- Knowledge of medical terminology
Desirable
- Working knowledge of PAS, Processing of confidential information (General Data Protection Regulation 2018)
Other requirements
Essential
- Demonstrate flexibility to adapt with the needs of a changing service
Desirable
- To be aware of and adhere to the Trust's Values and Behaviours. The post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
