Job summary
We have an exciting opportunity in Dermatology to become part of the waiting list co-ordinator team to be based at the Friends Dermatology Centre and the Kent and Canterbury hospital.
This is a new position to help schedule patients for their surgery dates, as well as work with the Dermatology team in achieving national and local targets.
The Friends Dermatology Centre is located at the Kent and Canterbury hospital within the 1937 building. The department has access to their own procedure rooms and a wide range of clinicians undertaking surgical lists. This is an exciting opportunity to join a flexible, dynamic and close working team.
Main duties of the job
The post-holder will be part of the Dermatology Team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists on a day-to-day basis. To ensure this is appropriately managed this will require providing and receiving complex and sensitive information. They will manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy. The co-ordinator is responsible for the administrative role within the patients' pathway from the decision to treat electively, to the date of admission.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Experience
Essential
- 2 years previous administration experience
- Team working Experience of dealing with the public
Desirable
- Experience of NHS/Health Care environment
- Experience of waiting list administration
Skills
Essential
- Provide evidence of excellent communication:-written, verbal and telephone manner.
- Able to communicate with a variety of people at all levels and different backgrounds
- Able to deal with sensitive issues with tact and diplomacy
- Organised and systematic
- A positive, 'can do' attitude
- Ability to prioritise work
- Able to deal with multiple issues at one time
- Good attention to detail
- Able to remain calm under pressure and work to demanding deadlines
- Ability to work on own initiative with minimal supervision
- Flexible and willing to learn
- Ability to develop effective working relationships
Knowledge
Essential
- Advanced keyboard skills
- Knowledge of Excel
- Knowledge of NHS
- Knowledge of patient pathways
- Knowledge of national targets
Qualifications
Essential
- Educated to grade "C" GCSE level or equivalent including maths and English
Person Specification
Experience
Essential
- 2 years previous administration experience
- Team working Experience of dealing with the public
Desirable
- Experience of NHS/Health Care environment
- Experience of waiting list administration
Skills
Essential
- Provide evidence of excellent communication:-written, verbal and telephone manner.
- Able to communicate with a variety of people at all levels and different backgrounds
- Able to deal with sensitive issues with tact and diplomacy
- Organised and systematic
- A positive, 'can do' attitude
- Ability to prioritise work
- Able to deal with multiple issues at one time
- Good attention to detail
- Able to remain calm under pressure and work to demanding deadlines
- Ability to work on own initiative with minimal supervision
- Flexible and willing to learn
- Ability to develop effective working relationships
Knowledge
Essential
- Advanced keyboard skills
- Knowledge of Excel
- Knowledge of NHS
- Knowledge of patient pathways
- Knowledge of national targets
Qualifications
Essential
- Educated to grade "C" GCSE level or equivalent including maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
