Job summary
A vacancy has arisen for a Band 3 Medical Secretary in the Colorectal & General Surgery Department at the QEQM Hospital Margate.
We are seeking to recruit a highly organized individual with excellent communication and interpersonal skills, to provide a comprehensive administrative and secretarial service.
You will be required to undertake a wide range of admin and secretarial duties as well as coordinating the patient through their 18 week Pathway.
With a positive approach to customer care you will need to be able to demonstrate excellent organisational, IT, administration and secretarial skills and possess strong written and verbal communication skills.
Main duties of the job
The role involves working within a team of medical secretaries to provide a comprehensive administrative, clerical and audiotyping service to the clinical and managerial teams as well as acting as a point of liaison for patients, GPs, staff and outside agencies.
The postholder will be required to manage and monitor patients through their treatment pathways, ensuring compliance to cancer pathways and waiting time standards. Monitoring of diagnostics and booking follow up appointments, adhering to government standards. Escalate issues where necessary.
You must have excellent communication skills and possess a high level of attention to detail and accuracy as well as an understanding of patient confidentiality.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications & training
Essential
- Computer literate including Word and Excel and use of software packages eg, Outlook for updating calendars. NVQ Level 2, RSA level 3 or equivalent.
- GCSE in Maths and English or equivalent.
Desirable
- Previous NHS/medical secretary experience.
Skills & Experience
Essential
- Experience of a range of secretarial procedures and practices with a base level of theoretical knowledge. Experience of working for and within a team. Advanced keyboard skills.
- Data entry, text processing, storage of data, numeracy, accuracy and attention to detail. Excellent organisational skills. Ability to work without supervision.
Desirable
- Previous experience working within a busy administrative environment.
Governance
Essential
- Ability to undertake surveys and audits as necessary to own work
Personal/Professional Attributes
Essential
- Ability to prioritise workload and meet deadlines. Able to make judgements involving facts or situations requiring some analysis. Good interpersonal skills e.g. interact with colleagues and clients courteously.
Other Requirements
Essential
- Upholds and models the Trust values
Person Specification
Qualifications & training
Essential
- Computer literate including Word and Excel and use of software packages eg, Outlook for updating calendars. NVQ Level 2, RSA level 3 or equivalent.
- GCSE in Maths and English or equivalent.
Desirable
- Previous NHS/medical secretary experience.
Skills & Experience
Essential
- Experience of a range of secretarial procedures and practices with a base level of theoretical knowledge. Experience of working for and within a team. Advanced keyboard skills.
- Data entry, text processing, storage of data, numeracy, accuracy and attention to detail. Excellent organisational skills. Ability to work without supervision.
Desirable
- Previous experience working within a busy administrative environment.
Governance
Essential
- Ability to undertake surveys and audits as necessary to own work
Personal/Professional Attributes
Essential
- Ability to prioritise workload and meet deadlines. Able to make judgements involving facts or situations requiring some analysis. Good interpersonal skills e.g. interact with colleagues and clients courteously.
Other Requirements
Essential
- Upholds and models the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
