Outpatient Service Manager

Job summary

The opportunity has arisen for a full time position as the Service Manager within Outpatient Services. The Service Manager will cover a variety of areas including Health Records, Reception and the Patient Service Centre

The post will cover the 3 acute sites as well as the subsidiary sites, supporting the Senior Management Team to deliver an exceptional Outpatient Service to the community.

We are looking for an enthusiastic, experienced leader with proven leadership skills and qualities to manage a large service across multiple sites.

Main duties of the job

• To maintain responsibility for the Service in your charge with an overview of the day to day and future planning for service improvements and transformational change.
• Responsible for the management and development and empowerment of the operational management team within the service.
• To ensure compliance with KPIs, national standards and legislation within the sites of the service.
• To ensure that the service has an appropriately skilled and effective workforce supported by competency frameworks and productivity measures appropriate to the area of work.
• Maintain overview and monitor management of staff within your service. Ensuring all staff within the service are meeting mandatory training in line with Trust guidelines.
• Promote and maintain effective working relationships and communications with consultants, other medical staff, nurse colleagues, operational and managerial colleagues and other multi-agency professionals.
• To take responsibility for professional, policy and procedural processes to ensure best practice within the service.
• To develop excellent working relationships with the leads of Governance Patient Safety and Quality Improvement Managers to raise the profile and highlight the importance of governance across the service.
• Report, investigate and act upon complaints and adverse Incidents in line with Trust policies. Collate themes, identify and share learning points and changes to practice for the service.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.