Job summary
The role is for our busy Patient Service Centre and the candidate will be working in a fast-paced environment and will involve training of new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. To help support the team to maintain accurate staff records and ensure mandatory training is up to date. The Assistant Administrators you will be responsible for will carry out many tasks from registering the GP referrals, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Main duties of the job
Along with the Senior Administrator you will manage the day to day activities of the staff and work within Patient Service Centre ensuring a comprehensive administrative service to all service users. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic) and typing and preparation of correspondence for team members.
About us
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
At East Kent Hospital Trust we strive in making a difference, making sure we all have a voice and are listened to, communication plays an important part to ensure we are kept informed at all times. We take time to make sure our employees feel empowered, and encourage them to flourish, while keeping them motivated, healthy and well. We encourage team engagement and support from one another, ensuring colleagues are recognised for their contribution and commitment leading to a well-managed, well led environment for staff to work in. We have exceptional resources for all our staff to use from training to help with career progression, help with finances, mental health and wellbeing support.
Job description
Job responsibilities
Please review the attached job description to see full details of the role and associated responsibilities.
Job description
Job responsibilities
Please review the attached job description to see full details of the role and associated responsibilities.
Person Specification
Qualifications
Essential
- 5 GCSEs, including Maths & English, grade 4-9 or A-C
Desirable
- Customer Services Training
Skills & Experience
Essential
- Minimum of 2 years' experience of working in a busy administration environment
- Excellent communication and interpersonal skills, showing empathy and diplomacy
- Experience in a customer facing role, providing a sensitive and caring approach
- High level of accuracy and attention to detail
- Ability to communicate clearly, both written and verbally
- Ability to interact with colleagues and other stakeholders courteously
- Ability to prioritise and organise own workload and productivity of the team
- Ability to negotiate and persuade
- Analytical skills
- Ability to track information
Desirable
- Previous NHS experience
- Training and coaching experience
Governance
Essential
- To adhere to organisational Governance guidelines and report against these
- Experience of managing issues associated with Risk
Desirable
- Knowledge of the Datix system
Personal & Professional Attributes
Essential
- Ability to remain calm under pressure
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting
- Experience of interacting with customers/patients
Other
Essential
- To be aware of and adhere to the Trust's Vision, Mission and Values
Person Specification
Qualifications
Essential
- 5 GCSEs, including Maths & English, grade 4-9 or A-C
Desirable
- Customer Services Training
Skills & Experience
Essential
- Minimum of 2 years' experience of working in a busy administration environment
- Excellent communication and interpersonal skills, showing empathy and diplomacy
- Experience in a customer facing role, providing a sensitive and caring approach
- High level of accuracy and attention to detail
- Ability to communicate clearly, both written and verbally
- Ability to interact with colleagues and other stakeholders courteously
- Ability to prioritise and organise own workload and productivity of the team
- Ability to negotiate and persuade
- Analytical skills
- Ability to track information
Desirable
- Previous NHS experience
- Training and coaching experience
Governance
Essential
- To adhere to organisational Governance guidelines and report against these
- Experience of managing issues associated with Risk
Desirable
- Knowledge of the Datix system
Personal & Professional Attributes
Essential
- Ability to remain calm under pressure
- Experience of managing a team
- Experience or awareness of a range of work practices in an office setting
- Experience of interacting with customers/patients
Other
Essential
- To be aware of and adhere to the Trust's Vision, Mission and Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
