Outpatient Services Supervisor

Job summary

To manage the day to day activities of the staff and work within the Health Records Department and Reception at the Royal Victoria Folkestone Hospital. The role will include organization of own and other team members work along with contact with service users, members of the public and other external stakeholders. There will be tasks which include organizing and effectively using systems both paper based and digitally. Full details of role specific duties are available within the Job Description.

Main duties of the job

To manage diaries including own and set up meetings as designated by manager.

To collect and collate other weekly and monthly audits as required.

Collecting, sorting and prioritising incoming mail.

To manage the Team who are responsible for dealing with Subject Access Requests, Court Orders, Police and Legal requests and ensure that the Key Performance Indicator of 95 % of requests being dealt with within 30 days of receipt.

Oversee the disposal of patient identifiable documents, to ensure compliance with the General Data Protection Regulation 2018. To ensure procedures around the archiving of a healthcare record are secure and dealt with in a confidential manner.

To ensure staff are carrying out Retention and Disposal duties in a manner that ensures compliance with the NHS Records Management Code of Practice 2021, departmental targets, the Health Records Policy, the General Data Protection Regulation 2018.

A full list of the main duties of the job can be found in the Job Description.

About us

The Health Records Department and Outpatients Receptionist are a hard working team who are highly motivated and effective. We have services at 6 sites of the EKHUFT Trust and provide key services within the Patient Pathway for Outpatient, Inpatient, Pre Assessment, Access to Records and Archiving of records.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.