IT Service Desk Analyst

Job summary

Exciting opportunities have arisen within our IT Service Desk Team at Kent and Canterbury Hospital. This is a permanent post for individuals with a good level of education who want a chance to experience work within a fast paced environment.

We are seeking to recruit a self-motivated and driven IT Service Desk Analyst to join our busy and friendly ICT department.

You will be expected to provide Remote Telephone Support as well as a small amount of hands on support, focusing on weekend and evening cover. All applicants must have the ability to work under pressure, meet tight deadlines and manage priorities effectively. Technical and Customer service skills are an extremely important factor to this role.

The post is 37.5 hours per week, also participating in an on-call and weekend rota, providing out-of-hours support either remotely or in person.

This role offers an excellent opportunity to join a large IT Service (100+ staff) that will offer opportunities for Career Progression to the right Candidate.

Main duties of the job

Provide a wide range of first line technical support services, including advice and guidance to customers throughout the Trust (ITIL Incident Process), logging calls, monitoring IT systems and data networks, evaluating performance issues and faults, advising upon and taking action to resolve faults and problems, including channelling requests for help to additional 1st, 2nd or 3rd line support for resolution, using "Hot Transfer" as appropriate, ensuring the ongoing delivery of support services to a high standard combined with customer service excellence.

About us

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.