Job summary
An exciting opportunity has arisen within the Outpatient Reception Team This role will be based at Kent & Canterbury Hospital.
Main duties of the job
Our team are focused on service delivery and patient care and we are looking for individuals who are self motivated with a genuine desire to give gold standard care at every level.
The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
The position requires face to face contact with patients in the Outpatients reception area, booking patients in for their outpatients appointments and other Outpatients administration duties.
The position requires the applicant to have knowledge of Microsoft Office alongside an ability to communicate effectively.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Experience
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
Desirable
- Relevant previous experience of NHS
- Previous experience of working within a busy environment.
Skills
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Standard/good keyboard skills.
- Ability to interact with colleagues and other stakeholders courteously.
- Good interpersonal skills
- Accuracy - pays attention to detail.
- Able to work as part of a team or own initiative and prioritise and organise own workload.
- Adherence to data Patient confidentiality.
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- To show initiative
- E-Mail Skills
- Ability to track information
Knowledge
Essential
- Competent IT skills in a variety of software packages, including Microsoft packages.
- Clerical/Administrative experience
Desirable
- Working knowledge of PAS
- Processing of confidential information (General Data Protection Regulation 2018).
Qualifications
Essential
- Good level of education including Maths and English Language qualifications GCSE grade C above
Desirable
- Customer services training.
Other
Essential
- Demonstrate flexibility to adapt with the needs of a changing service.
Desirable
- To be aware of and adhere to the Trust's Values and Behaviours
Person Specification
Experience
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
Desirable
- Relevant previous experience of NHS
- Previous experience of working within a busy environment.
Skills
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Standard/good keyboard skills.
- Ability to interact with colleagues and other stakeholders courteously.
- Good interpersonal skills
- Accuracy - pays attention to detail.
- Able to work as part of a team or own initiative and prioritise and organise own workload.
- Adherence to data Patient confidentiality.
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- To show initiative
- E-Mail Skills
- Ability to track information
Knowledge
Essential
- Competent IT skills in a variety of software packages, including Microsoft packages.
- Clerical/Administrative experience
Desirable
- Working knowledge of PAS
- Processing of confidential information (General Data Protection Regulation 2018).
Qualifications
Essential
- Good level of education including Maths and English Language qualifications GCSE grade C above
Desirable
- Customer services training.
Other
Essential
- Demonstrate flexibility to adapt with the needs of a changing service.
Desirable
- To be aware of and adhere to the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
