Patient Service Centre Administration Open Day

Job summary

Our Patient Service Centre and Outpatient teams are recruiting now!

Are you looking to make a change and a difference to our patients lives? If so, come along to our Administration Open Day on 15th July 2023 at Kent and Canterbury Hospital.

You will have the chance to meet with our Patient Service Centre team, discuss career pathways and everything working for the NHS can offer you. You will be joining a team focussed on delivering exceptional administrative duties to our staff and service users to make our service users and staff feel the difference.

There will be an assessment on the day and interviews - your chance to leave with a job offer

Patient Service Centre teams work collaboratively to deliver patient centred care, booking appointments, welcoming patients, providing health care records for clinicians and nursing staff to support clinics. We provide excellent training and development opportunities with the chance to build a career in the NHS.

Our Open Day is an opportunity to showcase the opportunities administration in the NHS can offer you. Apply now to attend and see where your NHS career can take you.

Main duties of the job

The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital,

The post holder will be required to work across many IT systems to complete tasks. Two week wait team who deal with urgent appointments for patients to be seen within 2 weeks. Pre-reg team who deal with the referrals as they come in from the GP's and register them on the system.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.