Job summary
The Deputy General Manager (DGM) is responsible for the operational and strategic management of a portfolio of services within the Cancer & Clinical Services Division, ensuring high-quality, cost-effective patient care and meeting all national and Trust performance targets. Reporting to the General Manager, the DGM provides strong, visible leadership, manages budgets, and is accountable for compliance with the Trust's Assurance Framework and risk management. The role involves managing staff, driving workforce development, and securing clinical engagement to promote continuous service improvement. The DGM also participates in the Senior Managers on-call rota and is expected to role model the Trust's core value of Respect.
Main duties of the job
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Operational Management: Responsible for the day-to-day operations of the service portfolio.
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Strategic Management: Responsible for the strategic direction of the service portfolio.
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Performance Accountability: Ensure all national and Trust performance targets are met.
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Quality & Cost-Effectiveness: Guarantee high-quality, cost-effective patient care.
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Leadership: Provide strong, visible leadership.
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Financial Management: Manage designated service budgets.
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Compliance: Accountable for adherence to the Trust's Assurance Framework and risk management.
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Staff & Development: Manage staff and drive workforce development.
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Service Improvement: Secure clinical engagement to promote continuous service improvement.
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On-Call Duty: Participate in the Senior Managers on-call rota.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
Role Purpose
The Deputy General Manager (DGM) is a senior leader responsible for the comprehensive operational and strategic management of a designated portfolio of services within the Cancer & Clinical Services Division. The primary objective is to ensure the delivery of high-quality, cost-effective patient care while achieving all national and Trust performance targets. The DGM formally reports to and deputises for the General Manager.
Key Responsibilities: Operational & Strategic
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Service Management: Oversee the day-to-day operational and long-term strategic direction of the service portfolio.
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Performance Delivery: Ensure services meet all mandated national standards and internal Trust performance targets (e.g., cancer waiting times).
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Financial Accountability: Manage designated service budgets, ensuring cost-effective delivery of care and efficient resource utilisation.
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Workforce Management: Responsible for the management of staff, driving workforce development, and fostering a skilled and capable team.
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Service Improvement: Secure robust clinical engagement to promote continuous service improvement, pathway efficiency, and innovation.
Leadership & Governance
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Leadership: Provide strong, visible leadership and act as a role model, particularly demonstrating the Trusts core value of Respect.
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Risk & Compliance: Accountable for ensuring service compliance with the Trust's Assurance Framework and all aspects of corporate and clinical risk management.
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General Management: Participate in the Senior Managers on-call rota to provide essential out-of-hours managerial coverage for the Trust.
Job description
Job responsibilities
Role Purpose
The Deputy General Manager (DGM) is a senior leader responsible for the comprehensive operational and strategic management of a designated portfolio of services within the Cancer & Clinical Services Division. The primary objective is to ensure the delivery of high-quality, cost-effective patient care while achieving all national and Trust performance targets. The DGM formally reports to and deputises for the General Manager.
Key Responsibilities: Operational & Strategic
-
Service Management: Oversee the day-to-day operational and long-term strategic direction of the service portfolio.
-
Performance Delivery: Ensure services meet all mandated national standards and internal Trust performance targets (e.g., cancer waiting times).
-
Financial Accountability: Manage designated service budgets, ensuring cost-effective delivery of care and efficient resource utilisation.
-
Workforce Management: Responsible for the management of staff, driving workforce development, and fostering a skilled and capable team.
-
Service Improvement: Secure robust clinical engagement to promote continuous service improvement, pathway efficiency, and innovation.
Leadership & Governance
-
Leadership: Provide strong, visible leadership and act as a role model, particularly demonstrating the Trusts core value of Respect.
-
Risk & Compliance: Accountable for ensuring service compliance with the Trust's Assurance Framework and all aspects of corporate and clinical risk management.
-
General Management: Participate in the Senior Managers on-call rota to provide essential out-of-hours managerial coverage for the Trust.
Person Specification
Qualifications
Essential
- Degree or experience in healthcare Management
Desirable
- Further evidence of continuous professional development
- Relevant Postgraduate qualification in a management discipline
Experience and knowledge
Essential
- Experience at a senior level in a complex environment
- Experience of financial management and rigorous financial management
- Experience of establishing and applying performance management systems
- Sound analytical, negotiation and numerical skills
- Keeps abreast with national developments in health and social care
- Evidence of a collaborative management style coupled with improving quality of service provision
Skills
Essential
- Political sensitivity and experience of dealing with a range of issues in a complex stakeholder environment
- Ability to establish rapport/credibility with Trust staff
- Establish strong, supportive working relationships with the teams within your group of service
- Ability to assess situations and take calculated risks based on learning and experience, to achieve longer - term service improvements
Person Specification
Qualifications
Essential
- Degree or experience in healthcare Management
Desirable
- Further evidence of continuous professional development
- Relevant Postgraduate qualification in a management discipline
Experience and knowledge
Essential
- Experience at a senior level in a complex environment
- Experience of financial management and rigorous financial management
- Experience of establishing and applying performance management systems
- Sound analytical, negotiation and numerical skills
- Keeps abreast with national developments in health and social care
- Evidence of a collaborative management style coupled with improving quality of service provision
Skills
Essential
- Political sensitivity and experience of dealing with a range of issues in a complex stakeholder environment
- Ability to establish rapport/credibility with Trust staff
- Establish strong, supportive working relationships with the teams within your group of service
- Ability to assess situations and take calculated risks based on learning and experience, to achieve longer - term service improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
