Cardiology Investigations Unit Administrative Support

Job summary

This is an exciting time to join the Cardiology Investigations team at Epsom & St Helier Hospitals as we look to expand our provision of cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to work across the 2 Trust hospital sites (Epsom General and St Helier) to provide clerical & administrative support to the multidisciplinary clinical team.

Reporting to the Principal Cardiac Physiologist, you will liaise with the cardiology investigations scheduler in order to schedule a range of cardiac diagnostic tests and liaise with the management team, in order to provide the required administrative support.

A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. It is expected that the successful candidate will have experience of working in an NHS environment and have an understanding of waiting list management.

The role is predominantly patient facing and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be important in supporting day-to-day duties.

Main duties of the job

1. To be responsible for providing clerical and administrative support to the multidisciplinary team within Cardiology Investigations.

2. A significant part of this role is to be able to communicate effectively with both, hospital personnel and patients. To act at all times as a team member to support the delivery of high quality direct and indirect patient care.

3. To work with waiting lists for all Cardiology Investigations with full compliance to the Trust Access Policy for elective care pathways.

4.To provide a welcoming and efficient reception service. Ensure that patients are greeted courteously, helping to achieve the smooth running of the sessions in liaison with the clinical staff (technical and medical).

5. To process telephone enquiries and correspondence from patients, other hospitals, GP's and other departments within the hospital and to liaise with the clinical staff where appropriate.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.