Job summary
We are looking for a highly skilled senior administrator to work in our paediatric bereavement team. The post holder will be required to handle highly sensitive and confidential information, so must have a high level of emotional resilience and ability to maintain professional composure in stressful situations, whilst maintaining total confidentiality at all times. The ideal candidate will have well developed interpersonal skills, be able to work to deadlines and have strong attention to detail and accuracy skills.
Main duties of the job
- To provide administrative support within the services and across the directorate, as and when required to assist in the delivery of the Trust's
- organisational expectations, high quality patient care and experience as well as clinical and operational standards.
- To be a point of contact for the receipt of information on the deaths of all children (0-18 Years) that occurs within the Trust and/or for children who normally reside in the London Borough of Sutton
- To liaise with key professionals across SW London, Surrey and the rest of England to facilitate the Child Death Review process for children normally resident in Sutton or who died within or had contact with the Trust.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Education
Essential
- oGCSE English and Maths at Grade C or equivalent.
Desirable
- oAn IT Qualification oRelevant NVQ/Diploma or equivalent oMinute taking course
Experience
Essential
- oExperience in a complex NHS organisation. oExperience of working in children's services in the acute or community NHS settings oAwareness of local and national guidance of Child Death Process and Bereaved families oExperience working within children's safeguarding
Desirable
- oExperience of obtaining service user/patient experience oWorks within sphere of data protection guidance oExperience of working within statutory frameworks
Knoweldge and Skills
Essential
- oAbility to communicate effectively at all levels via e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy oMicrosoft office skills oAbility to write reports and manage systems of reporting for use at all levels of the organisation. oAbility to prioritise and meet deadlines. oAbility to demonstrate working in an organised and methodical manner. oAble to work without supervision when required.
Desirable
Personal attributes
Essential
- oCompassion and empathy oHigh degree of emotional resilience - oProactive, takes own initiative oWilling to take ownership and Accountability oFlexible, responsive approach to work. oAble to deal very sensitively and non-confrontationally with colleagues, patients and relatives. oConfident to work assertively with multidisciplinary team oAbility to travel between sites (and occasionally off site) as required
Person Specification
Education
Essential
- oGCSE English and Maths at Grade C or equivalent.
Desirable
- oAn IT Qualification oRelevant NVQ/Diploma or equivalent oMinute taking course
Experience
Essential
- oExperience in a complex NHS organisation. oExperience of working in children's services in the acute or community NHS settings oAwareness of local and national guidance of Child Death Process and Bereaved families oExperience working within children's safeguarding
Desirable
- oExperience of obtaining service user/patient experience oWorks within sphere of data protection guidance oExperience of working within statutory frameworks
Knoweldge and Skills
Essential
- oAbility to communicate effectively at all levels via e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy oMicrosoft office skills oAbility to write reports and manage systems of reporting for use at all levels of the organisation. oAbility to prioritise and meet deadlines. oAbility to demonstrate working in an organised and methodical manner. oAble to work without supervision when required.
Desirable
Personal attributes
Essential
- oCompassion and empathy oHigh degree of emotional resilience - oProactive, takes own initiative oWilling to take ownership and Accountability oFlexible, responsive approach to work. oAble to deal very sensitively and non-confrontationally with colleagues, patients and relatives. oConfident to work assertively with multidisciplinary team oAbility to travel between sites (and occasionally off site) as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
