Job summary
This is an exciting time to join the Acute Internal Medicine team at Epsom & St Helier Hospitals. Based at St Helier Hospital, we are looking for a motivated, dynamic and enthusiastic individual to join our team to manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment.
This is a faced paced environment which includes inpatient and outpatient patient activity. The successful candidate will be dynamic and organised, take responsibility to manage their workload and effectively support the provision of high quality care.
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the the service. The role will also provide an effective administration service to the multidisciplinary team.
Reporting to the Service Manager the post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge. This will include administrative tasks related to both inpatient and outpatient activity.
The role will require effective communication and collaboration with other services and teams, manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Knowledge of NHS service provision including national waiting time standards
Desirable
- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ or working towards NVQ or equivalent
- A-Level English
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
Desirable
- Experience working with DictateIT3, iPM, iCM, iFIT
- Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care
- The ability to prioritise tasks effectively without direct supervision
- Good attention to detail
Other
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between and work at both sites each week
- Demonstrates excellent interpersonal skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Willing to take ownership and accountability
Desirable
- Curious and questioning nature
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Knowledge of NHS service provision including national waiting time standards
Desirable
- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ or working towards NVQ or equivalent
- A-Level English
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
Desirable
- Experience working with DictateIT3, iPM, iCM, iFIT
- Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care
- The ability to prioritise tasks effectively without direct supervision
- Good attention to detail
Other
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between and work at both sites each week
- Demonstrates excellent interpersonal skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Willing to take ownership and accountability
Desirable
- Curious and questioning nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
