Job summary
Are you currently in a senior role and looking for a new challenge? Do you have a 'Can do' attitude and excellent leadership skills?
This post offers an exciting opportunity to work within the Medicine Division as the General Manager responsible for the overseeing the day-to-day functional management and performance of both the Emergency Department and the Acute Medicine (AMU) and Stroke directorates, across the Epsom and St Helier Hospital sites.
The postholder supports the DDO on both an operational and strategic basis, delivering service improvement, integration, project implementation, have a working knowledge alongside the associated performance metrics and key issues that are affecting these two Directorates.
The post holder is part of the senior management team for Medicine Division and participates on the Trust's Senior Management on call rota as well as deputising for the DDO for Medicine.
The key focus of this post will ensure:
- Delivery of operational and quality, performance, and finance standards
- Optimisation of the patient pathway, ensuring that patients are streamed to the most appropriate pathway for their care needs
- Identification and development of new pathways of care in conjunction with clinical leads
- Development of strong relationships with internal and external stakeholders in order to further enhance the patient pathway
- Supporting both sites to ensure optimal staffing levels are reached, particularly in relation to medical staffing
Main duties of the job
The General Manager will play a crucial role in ensuring that the following fundamental and underlying activities to organisational success are achieved:
Engendering and maintaining a culture of financial control and recurrent financial awareness amongst both clinical and non-clinical staff
Engaging clinical and non-clinical staff in the business of the trust and of the service area.
Maintaining focus and commitment to performance targets at all times
Managing projects to successful outcomes
Embedding service improvement into everyday practice
Ensuring the delivery of high quality care at all times.
Further details are available in the full job description attached.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
Core Responsibilities
Ensuring quality of services to patients, visitors and staff, including management of clinical governance, healthcare standards and risk
Maximising operational and performance management standards (including ED standards, Length of stay, RTT, cancer and diagnostic standards) and to develop and deliver recovery plans where performance standards are not being met
Optimising resource management
Planning, marketing and developing services
Managing capacity and operational planning
Minimising boundaries between services, both within and outside the division
Acting as deputy to the DDO
To work closely with information staff to ensure that any new systems developed meet with local reporting requirements and that their use is embedded in working practices
Job description
Job responsibilities
Core Responsibilities
Ensuring quality of services to patients, visitors and staff, including management of clinical governance, healthcare standards and risk
Maximising operational and performance management standards (including ED standards, Length of stay, RTT, cancer and diagnostic standards) and to develop and deliver recovery plans where performance standards are not being met
Optimising resource management
Planning, marketing and developing services
Managing capacity and operational planning
Minimising boundaries between services, both within and outside the division
Acting as deputy to the DDO
To work closely with information staff to ensure that any new systems developed meet with local reporting requirements and that their use is embedded in working practices
Person Specification
Qualifications and Training
Essential
- Graduate level or equivalent
- Evidence of continued professional development
Desirable
Experience
Essential
- Senior operational management experience including significant budget and staff management
- Evidence of project management experience
- Health service sector experience
Desirable
- Experience of working across organisational boundaries
- Knowledge of modernisation tools and techniques
- Evidence of ability to lead successful change
Knowledge and Skills
Essential
- Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
- Must be computer literate and champion the use of IT
- Highly developed leadership skills and an understanding of the principles of psychological safety
- Excellent communication skills both written and oral
- Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams.
- Working with people, including effective influencing, enabling ? Coaching / mentoring experience/ skills Interview Page 11 of 11 others to perform and holding to account, collaborative working within and outside teams
- Using resources effectively and efficiently, including maximising skills in others
Desirable
- Coaching / mentoring experience/ skills
Personal attributes
Essential
- Proactive, takes own initiative
- Committed to improving equality and diversity within the area of work and beyond
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
- Politically sensitive and aware
- Flexible, responsive approach to work
- Very high levels of stamina and the ability to concentrate on the most complex and challenging issues for extended periods of time, with minimal support
- Very high levels of emotional resilience so as to be able to deal with the most sensitive and political issues e.g. in staffing, service development
Person Specification
Qualifications and Training
Essential
- Graduate level or equivalent
- Evidence of continued professional development
Desirable
Experience
Essential
- Senior operational management experience including significant budget and staff management
- Evidence of project management experience
- Health service sector experience
Desirable
- Experience of working across organisational boundaries
- Knowledge of modernisation tools and techniques
- Evidence of ability to lead successful change
Knowledge and Skills
Essential
- Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
- Must be computer literate and champion the use of IT
- Highly developed leadership skills and an understanding of the principles of psychological safety
- Excellent communication skills both written and oral
- Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams.
- Working with people, including effective influencing, enabling ? Coaching / mentoring experience/ skills Interview Page 11 of 11 others to perform and holding to account, collaborative working within and outside teams
- Using resources effectively and efficiently, including maximising skills in others
Desirable
- Coaching / mentoring experience/ skills
Personal attributes
Essential
- Proactive, takes own initiative
- Committed to improving equality and diversity within the area of work and beyond
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
- Politically sensitive and aware
- Flexible, responsive approach to work
- Very high levels of stamina and the ability to concentrate on the most complex and challenging issues for extended periods of time, with minimal support
- Very high levels of emotional resilience so as to be able to deal with the most sensitive and political issues e.g. in staffing, service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
