Job summary
Surrey Downs H&C
This is an exciting opportunity to join the Home First Administrative team with the specific focus on supporting the Quality and Care Liaison team.
This role demands a professional approach, customer service skills and adaptability. You will be expected to provide administrative support in a variety of ways including the use of patient systems and Microsoft office applications to monitor and record service activity.
You will be able to prioritise your own workload and enjoy working as part of a busy multidisciplinary team focused on delivering high standards of patient care.
This role is 15 hours per week and will be based at Epsom Hospital but you will be required to work across other Surrey Downs sites.
Main duties of the job
Undertake effective administrative and clerical duties to support the running of the Home First services based at Epsom Hospital with specific focus on Quality and Care Home Liaison team.
Provide an efficient administrative and day-to-day support service to the Home First Services. Duties will include assisting with patient referrals, the inputting of patient data to EMIS, Pathways2Care (P2C), patient trackers and to assist the coordination of patient visits and discharges from Hospital. You will support the processing of emails, documentation, dealing with different enquiries, accessing and updating patients' records and other general office administration duties.
Support the recording and reporting of service and patient data for the Home First service in line with Trust and NHS England policies.
Provide a patient focused service that supports clinical staff in the provision of pathways that enable the best use of resources.
Ensure high levels of patient care by assisting the Home First Service clinicians and administrative team by being an accessible, patient focused and knowledgeable point of contact.
About us
Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
- The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
- CSH Surrey
- Epsom and St Helier's University Hospitals NHS Trust
- Surrey Council County
Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Job description
Job responsibilities
To support with the processing of patient referrals by email, uploading onto EMIS, P2C and accurately recording onto the patient and discharge trackers following the agreed administrative process.
Ensure patients notes are correctly completed with patient details and accurate copies of investigation notes and correspondence are filed and documented in medical records and case notes in line with Trust policies.
Accessing information using a variety of clinical patient systems to support the patient referral process in a timely manner. Including the registering of patients and creating referrals on the EMIS system in line with Trust policies and checking Clinical systems for additional information to support the referral process.
To deal with enquiries on behalf of the clinical teams and admin leads either by email, telephone or face to face, within agreed limits and take appropriate action. This will include ensuring the appropriate documentation is available and up-to-date information is recorded onto clinical systems and the patient and discharge trackers.
Ensure all correspondence and documentation is uploaded promptly onto EMIS/P2C and other relevant systems and cross reference whenever necessary in line with Trust policies.
Record and collate accurate data and statistical information as required and input into spreadsheets and clinical systems. This will include nationally reported data, in conjunction with Trust and NHS England requirements.
Support as required with the collation and distribution of daily updates on behalf of the Home First Services including community hospital bed states and SITREPs as required.
Support as required with general administrative services including processing post, maintaining stationary and clinical supplies, scanning and uploading of documentation, photocopying and other office routines to support the wider Home FirstService.
Liaise with other hospital departments, GPs, Local Care Homes and other health care agencies as and when required for the Home First service.
Assist as required the clinical teams and on receipt of test/investigation results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Assist and help colleagues when the need arises across the Home First Service.
Support with the issue and monitoring of the patient Home Safe lifeline packs
Provide cross-cover and support with additional tasks and responsibilities during team absence. Support and implement relevant organisational policy on attendance management, staff appraisal, etc.
Attend meetings and huddles with teams as required and assist in minute taking and updating documentation.
Any other administrative duties and tasks to support the running of the Home First service as required.
Support the Service and Project Coordinators by contributing and engaging with the development of the service processes and procedures as and when required.
Job description
Job responsibilities
To support with the processing of patient referrals by email, uploading onto EMIS, P2C and accurately recording onto the patient and discharge trackers following the agreed administrative process.
Ensure patients notes are correctly completed with patient details and accurate copies of investigation notes and correspondence are filed and documented in medical records and case notes in line with Trust policies.
Accessing information using a variety of clinical patient systems to support the patient referral process in a timely manner. Including the registering of patients and creating referrals on the EMIS system in line with Trust policies and checking Clinical systems for additional information to support the referral process.
To deal with enquiries on behalf of the clinical teams and admin leads either by email, telephone or face to face, within agreed limits and take appropriate action. This will include ensuring the appropriate documentation is available and up-to-date information is recorded onto clinical systems and the patient and discharge trackers.
Ensure all correspondence and documentation is uploaded promptly onto EMIS/P2C and other relevant systems and cross reference whenever necessary in line with Trust policies.
Record and collate accurate data and statistical information as required and input into spreadsheets and clinical systems. This will include nationally reported data, in conjunction with Trust and NHS England requirements.
Support as required with the collation and distribution of daily updates on behalf of the Home First Services including community hospital bed states and SITREPs as required.
Support as required with general administrative services including processing post, maintaining stationary and clinical supplies, scanning and uploading of documentation, photocopying and other office routines to support the wider Home FirstService.
Liaise with other hospital departments, GPs, Local Care Homes and other health care agencies as and when required for the Home First service.
Assist as required the clinical teams and on receipt of test/investigation results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Assist and help colleagues when the need arises across the Home First Service.
Support with the issue and monitoring of the patient Home Safe lifeline packs
Provide cross-cover and support with additional tasks and responsibilities during team absence. Support and implement relevant organisational policy on attendance management, staff appraisal, etc.
Attend meetings and huddles with teams as required and assist in minute taking and updating documentation.
Any other administrative duties and tasks to support the running of the Home First service as required.
Support the Service and Project Coordinators by contributing and engaging with the development of the service processes and procedures as and when required.
Person Specification
Essential
Essential
- Good general education with GCSE or equivalent in English grade C or above
- Knowledge of IT/Patient administration systems
- Knowledge of database, spreadsheets (Excel) or similar
- Experience of team working
Desirable
Essential
- ECDL/NVQ level 3 in Business Administration or Customer Care or equivalent
- Experience of iCM/iPM/EMIS or Pathways2Care
- Intermediate Excel skills
Person Specification
Essential
Essential
- Good general education with GCSE or equivalent in English grade C or above
- Knowledge of IT/Patient administration systems
- Knowledge of database, spreadsheets (Excel) or similar
- Experience of team working
Desirable
Essential
- ECDL/NVQ level 3 in Business Administration or Customer Care or equivalent
- Experience of iCM/iPM/EMIS or Pathways2Care
- Intermediate Excel skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
