Assistant Service Manager

Epsom and St Helier University Hospitals NHS Trust

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, motivated and experienced Manager to join our dynamic team within medicine.

If you have experience in people management, have a passion for leading and motivating teams effectively and are dedicated and enthusiastic in providing and improving excellent patient care, then this role could be for you.

Main duties of the job

The post holder will manage the administration offices and the central administrative function(s) and provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with the clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates in line with the Trust policy and standard operating procedures.

The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their directorate. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.

About us

We offeran extensive range of services, includingcancer,pathology,surgery, andgynaecologyto 500,000 people in south west London and north east Surrey. We operate two busy general hospitals,Epsom HospitalandSt Helier Hospital, andrun services from other locations, includingSutton Hospital.

St Helier Hospital is home to theSouth West Thames Renal and Transplantation UnitandQueen Mary's Hospital for Children, while Epsom Hospital is home to theSouth West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals haveAccident and Emergency departments (A&E)andMaternity services (Obstetrics).

We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.

In Surrey Downs (that's the Epsom, East Elmbridge and Dorking areas), we have partnered with CSH Surrey, the three GP federations in the Surrey Downs area, and Surrey County Council (who are an associate member), to provide adult community health services. This innovative partnership is called Surrey Downs Health and Care.

In Sutton, we have joined forces with the London Borough of Sutton, Sutton GP Services and South West London and St George's Mental Health Trust to provide adult and children's community health services and sexual health services to local people. Together, we are called Sutton Health and Care - you can visit our website www.suttonhealthandcare.nhs.uk.

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£40,701 to £48,054 a year Pro-rata pa inc HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

343-NN-6443083-A&C-AG

Job locations

Across Sites

Epsom & St Helier Hospital

Carshalton/ Epsom

SM5 1AA


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Qualifications

Essential

  • An undergraduate degree, management qualification or equivalent knowledge/experience

Desirable

  • ECDL or equivalent

Experience

Essential

  • Experience of supervising staff
  • Patient administration of work in healthcare setting
  • Patient data systems

Desirable

  • Experience of developing service improvements / improvement proposals
  • Knowledge of project management
  • Experience of working with, or managing a budget

Knowledge

Essential

  • Supervisory responsibilities
  • Knowledge of databases / spreadsheets / microsoft applications
  • Knowledge of national performance standards
  • Knowledge of NHS systems such as PAS, Cerner
  • Excellent written and verbal skills

Skills

Essential

  • The ability to analyse information and make recommendations for action
  • Excellent interpersonal and customer care skills
  • The ability to prioritise tasks effectively

Personal Attributes

Essential

  • Proactive, takes own initiative
  • Confident to work assertively within MDT teams
  • Team player with collegial working style and willingness to share responsibility
Person Specification

Qualifications

Essential

  • An undergraduate degree, management qualification or equivalent knowledge/experience

Desirable

  • ECDL or equivalent

Experience

Essential

  • Experience of supervising staff
  • Patient administration of work in healthcare setting
  • Patient data systems

Desirable

  • Experience of developing service improvements / improvement proposals
  • Knowledge of project management
  • Experience of working with, or managing a budget

Knowledge

Essential

  • Supervisory responsibilities
  • Knowledge of databases / spreadsheets / microsoft applications
  • Knowledge of national performance standards
  • Knowledge of NHS systems such as PAS, Cerner
  • Excellent written and verbal skills

Skills

Essential

  • The ability to analyse information and make recommendations for action
  • Excellent interpersonal and customer care skills
  • The ability to prioritise tasks effectively

Personal Attributes

Essential

  • Proactive, takes own initiative
  • Confident to work assertively within MDT teams
  • Team player with collegial working style and willingness to share responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Across Sites

Epsom & St Helier Hospital

Carshalton/ Epsom

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Across Sites

Epsom & St Helier Hospital

Carshalton/ Epsom

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

For questions about the job, contact:

Service Manager

Bethany Bonner

bethany.bonner@nhs.net

Date posted

15 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£40,701 to £48,054 a year Pro-rata pa inc HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

343-NN-6443083-A&C-AG

Job locations

Across Sites

Epsom & St Helier Hospital

Carshalton/ Epsom

SM5 1AA


Supporting documents

Privacy notice

Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)