Patient Pathway Coordinator - Ophthalmology

Job summary

An exciting opportunity has arisen for a dynamic and motivated coordinator to join the Ophthalmology team at St Helier Hospital in a Band 4 Patient Pathway Coordinator role.

The post holder will be IT literate and play a key role in ensuring a smooth and efficient pathway administration for patients during their journey through the service. The successful applicant will be highly motivated, proactive and well organised with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in a busy office environment is essential.

Candidates should have good knowledge and understanding of patient access targets and ideally have prior experience working in an administrative role.

This is a fantastic opportunity for those wanting to broaden their skills and who may be seeking to develop a career in an NHS or Healthcare setting.

Interviews to be held on 30 April 2024.

Main duties of the job

Based in the retina team within ophthalmology, the post holder will be the point of contact for all administrative and clerical issues relating to the patient's pathway of care; tracking and supporting them from referral to treatment and /or discharge.

The post holder will be working with their team to organise appointments, diagnostic tests and surgery/ treatment dates for patients referred to Ophthalmology, working closely with clinicians and multi-disciplinary teams. The post holder will also book emergency surgery for patients attending our acute eye service. This role includes monitoring the outpatient waiting list to ensure patients. Excellent communication and organisational skills are essential in this role as well as and a strong eye for detail.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.