Job summary
The post holder will be required to work in a billing and credit control, taking responsibility to ensure that all episodes of care (Inpatient and Outpatient) are accounted for and billed accordingly.
The post holder will be required to work on your own initiative dealing with query resolution and all other aspects of credit control including assessing credit limits, inputting credits and debits onto the in house billing system.
The post holder will be required to work closely with the Administration Team, liaise with the various services providing departments across the Trust, as well as the other functions within the Northey Suite to ensure that billing is done accurately and on a timely basis.
The post holder will be responsible for maintaining the integrity of all financial information generated, putting in place strong internal controls and ensuring that legal and Audit requirements are met.
This central role within the unit requires a high calibre individual with excellent communication and interpersonal skills. The post holder must have the ability to work under pressure in order to meet strict reporting deadlines.
This key role requires a highly motivated individual, with excellent time management skills and an ability to work well under pressure in order to meet strict deadlines.
Main duties of the job
- The nature of the duties and reliance on IT systems and emails invariably means working at the keyboard for long periods on most days.
- The post holder is required to concentrate for long periods when organising, billing or reconciling complex financial data.
- Organises own workload on a day to day basis to meet predetermined/ agreed priorities.
- Handles cash and cheques in rare circumstances and supports the cashiering function.
- Discuss routine issues with non-finance staff in an understandable way.
About us
Work for us!We are always looking for amazing people to join the Trust.
There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Our hospitals are exciting places to work, with a range ofopportunitiesacross a wide range of clinical fields, as well as support and administrative roles.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees somefantasticstaff benefits, and are the only hospitals in Surrey to offer staff the London high cost areasupplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are withineasy reach.
Job description
Job responsibilities
Billing
- Verify that actual procedures performed in theatres for each patient against planned procedures are as per the admission booking, and ensure that discrepancies are quickly identified and rectified.
- To liaise with key contacts in the various issuing departments within the Trust i.e. (Theatres, Path Labs, Pharmacy, Radiology, Therapies, Dietetics, maternity Cardiac etc.) to ensure that the flow of information for recharging purposes, remains fluid.
- To, ensure that the turnaround time scales in respect of final bills for self-funding patients in particular and the various other purchases are swift and timely.
- To generate invoices via EDI (Electronic Data Interchange) billing as agreed with Healthcare Insurance companies.
- To assist with the process of the Month and Year End close down in respect of reconciling total income for the month/year.
- Ensure that audit recommendations have been fully implemented and that local internal control requirements are met.
- To deal with queries about specific chargeable procedures/ CCSD codes and medical reports for sponsored patients.
- Assist with the implementation of new systems and procedures to improve the efficiency of the billing function.
- Potential line management and co-ordination of future employees working within the Private patients finance division depending on the expansion of the business.
- To provide finance training to a non-finance manager and/or other private patients employees when required.
Credit Control
-
- To assist with recovery of all outstanding Private Patients debts via high volume telephone calls, in writing and face to face meetings.
- To ensure that average monthly recovery targets are met
- Ensure that there are robust internal controls and documented procedures for the functions.
- Assist with the implementation of new systems and procedures to improve the efficiency of the Billing Team.
- Deal with complex queries from patients, Insurance Companies and Embassies, including reasons for delays in invoices.
- Responsible for maintaining the units manual and computer filing systems
- To liaise with staff from source departments, Consultants etc. to resolve queries raised by debtors in an efficient and timely manner.
- To ensure that authorisation for any credit notes/adjustments which may be required are duly obtained.
- Update and maintain the debtors files to ensure that a low debt profile is maintained at all times.
- To deal with verbal and written communications from purchasers and clients in an efficient and professional manner and ensuring that all communications are recorded accurately.
- Responsible for the collation of statements and reminder letters on a regular basis and in line with agreed protocols, ensuring that there are no queries, which would preclude their despatch.
- To liaise with staff from source departments, Consultants etc. to resolve queries raised by debtors in an efficient and timely manner.
- To ensure that authorisation for any credit notes/adjustments which may be required are duly obtained.
- To analyse remittance advices from various purchasers/debtors and liaise with the cashier to ensure that allocation of receipts have been done promptly.
- Produce and report, on a monthly basis, the aged debt report and detailed analysis of overdue accounts for senior management.
- Assist in the preparation and implementation of the statutory annual accounts at a level appropriate to the grade.
- Any other ad-hoc duties as requested by management, commensurate with grade and ability.
- To arrange for the creation or personally create reports/spreadsheets to show the position in the month for Private Patients CMRs and Invoicing.
Job description
Job responsibilities
Billing
- Verify that actual procedures performed in theatres for each patient against planned procedures are as per the admission booking, and ensure that discrepancies are quickly identified and rectified.
- To liaise with key contacts in the various issuing departments within the Trust i.e. (Theatres, Path Labs, Pharmacy, Radiology, Therapies, Dietetics, maternity Cardiac etc.) to ensure that the flow of information for recharging purposes, remains fluid.
- To, ensure that the turnaround time scales in respect of final bills for self-funding patients in particular and the various other purchases are swift and timely.
- To generate invoices via EDI (Electronic Data Interchange) billing as agreed with Healthcare Insurance companies.
- To assist with the process of the Month and Year End close down in respect of reconciling total income for the month/year.
- Ensure that audit recommendations have been fully implemented and that local internal control requirements are met.
- To deal with queries about specific chargeable procedures/ CCSD codes and medical reports for sponsored patients.
- Assist with the implementation of new systems and procedures to improve the efficiency of the billing function.
- Potential line management and co-ordination of future employees working within the Private patients finance division depending on the expansion of the business.
- To provide finance training to a non-finance manager and/or other private patients employees when required.
Credit Control
-
- To assist with recovery of all outstanding Private Patients debts via high volume telephone calls, in writing and face to face meetings.
- To ensure that average monthly recovery targets are met
- Ensure that there are robust internal controls and documented procedures for the functions.
- Assist with the implementation of new systems and procedures to improve the efficiency of the Billing Team.
- Deal with complex queries from patients, Insurance Companies and Embassies, including reasons for delays in invoices.
- Responsible for maintaining the units manual and computer filing systems
- To liaise with staff from source departments, Consultants etc. to resolve queries raised by debtors in an efficient and timely manner.
- To ensure that authorisation for any credit notes/adjustments which may be required are duly obtained.
- Update and maintain the debtors files to ensure that a low debt profile is maintained at all times.
- To deal with verbal and written communications from purchasers and clients in an efficient and professional manner and ensuring that all communications are recorded accurately.
- Responsible for the collation of statements and reminder letters on a regular basis and in line with agreed protocols, ensuring that there are no queries, which would preclude their despatch.
- To liaise with staff from source departments, Consultants etc. to resolve queries raised by debtors in an efficient and timely manner.
- To ensure that authorisation for any credit notes/adjustments which may be required are duly obtained.
- To analyse remittance advices from various purchasers/debtors and liaise with the cashier to ensure that allocation of receipts have been done promptly.
- Produce and report, on a monthly basis, the aged debt report and detailed analysis of overdue accounts for senior management.
- Assist in the preparation and implementation of the statutory annual accounts at a level appropriate to the grade.
- Any other ad-hoc duties as requested by management, commensurate with grade and ability.
- To arrange for the creation or personally create reports/spreadsheets to show the position in the month for Private Patients CMRs and Invoicing.
Person Specification
Essential
Essential
- oAbility to use technical and organisational skills. ECDL or proven equivalent experience in use of high level bespoke software applications. MS Package, email and Internet browsers.
- oHighly Numerate and literate.
- oStrong sense of quality and customer care focused
- oPrior experience with systems including invoice discounting
- oCalm, confident manner to handle potentially uncomfortable conversations
- oTake ownership along with Head PP of escalated insurer accounts deemed necessary to be managed through to resolution.
- oFully reconcile accounts as per private patients policy
- oPossesses high quality, accurate & timely reconciliation skills
- oDemonstrates a proven ability to investigate complex & challenging queries by delving into detail and recording the finding
- oOperates with a strong sense of ownership and accountability
- oDemonstrates attention to detail, mathematical competence and general accuracy of work
- oTakes clear and decisive action to resolve the errors but will escalate when necessary.
- oEmploys excellent time management skill
- oKnowledge of the CompuCare System.
- oA clear understanding of UK credit control legislation (I.e. The Late payments act 1998 and the late payment regulations 2002).
Desirable
- oAn awareness of Purchase/Provider split.
- oPrevious experience in a NHS accounts receivable setting
- oPrevious formal training in customer care
- oInvolvement in the year end Debtor/ Creditor exercise.
- Experience with Compucare systems (Compucare 8 especially)
Please refer to essential critera
Essential
- At least 2 years working in Billing in Credit Control
Person Specification
Essential
Essential
- oAbility to use technical and organisational skills. ECDL or proven equivalent experience in use of high level bespoke software applications. MS Package, email and Internet browsers.
- oHighly Numerate and literate.
- oStrong sense of quality and customer care focused
- oPrior experience with systems including invoice discounting
- oCalm, confident manner to handle potentially uncomfortable conversations
- oTake ownership along with Head PP of escalated insurer accounts deemed necessary to be managed through to resolution.
- oFully reconcile accounts as per private patients policy
- oPossesses high quality, accurate & timely reconciliation skills
- oDemonstrates a proven ability to investigate complex & challenging queries by delving into detail and recording the finding
- oOperates with a strong sense of ownership and accountability
- oDemonstrates attention to detail, mathematical competence and general accuracy of work
- oTakes clear and decisive action to resolve the errors but will escalate when necessary.
- oEmploys excellent time management skill
- oKnowledge of the CompuCare System.
- oA clear understanding of UK credit control legislation (I.e. The Late payments act 1998 and the late payment regulations 2002).
Desirable
- oAn awareness of Purchase/Provider split.
- oPrevious experience in a NHS accounts receivable setting
- oPrevious formal training in customer care
- oInvolvement in the year end Debtor/ Creditor exercise.
- Experience with Compucare systems (Compucare 8 especially)
Please refer to essential critera
Essential
- At least 2 years working in Billing in Credit Control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
