Administrator - Surrey Downs H&C

Job summary

Surrey Downs Health & Care

We are a collaborative and patient-focused team, committed to supporting the health and well-being of our patients through effective coordination and excellent patient care. As a member of the Administrative Team at Epsom PCN, you will play a vital role in supporting the efficient operations. You will be an integral part of a friendly team of three other administrators and work closely with our dedicated healthcare professionals, including doctors, nurses, therapists, community matrons, and care coordinators. Your primary responsibility will be to provide administrative support, ensuring the smooth flow of paperwork, information, and scheduling.

Main duties of the job

Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.

Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co-ordinate their clinical workload.

Provide day to day co-ordination of a small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.

Provide support with patient experience activities. Duties could include supporting development/update/distribution of patient leaflets within clinical services and liaison with clinical teams to ensure timely information is provided for complaints responses.

About us

Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier's University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.