Private Patients Administrator

Job summary

Private Patients Administrator Band 3

An exciting opportunity has arisen at Epsom Hospitals within the Private Patients ward. The Administrator based role will be on the Northey ward at Epsom Hospital which includes covering admin for all Private Patients at Epsom and St Helier Hospital.

We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.

The job will be predominantly based at Epsom Hospital.

Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, reception, tracking and supporting them from referral to treatment &/or discharge. As well as communicating with our Insurance companies for private patients cover and information regarding their appointments.

Main duties of the job

• Assist the Private Patient administration Supervisor with tasks associated with the admission and discharge of private patients.
• Liaise with Consultants and their Medical Secretaries to ensure that any potential referred patients have been managed effectively and that the potential for their admission is fulfilled wherever possible.
• On request from a Consultant or Medical Secretary establish the availability of accommodation and theatre space. When this has been confirmed, communicate the availability to the Consultant and Medical Secretary. Liaise with the latter to establish direct or vicarious contact with the patient.
• Update the inpatient and outpatient booking systems as required (including scheduling theatre procedures).
• Send patients a PP Pack prior to admission.
• Liaise with insurers to ensure that the patient's admission has been pre-authorised.
• Maintain the inpatient and outpatient diary to track all current and future patients.
• Create and update administrative files on private patients to include copies of letters sent to the patient, undertaking to pay forms and any other contractual/financial information.
• Assist the Credit Controller with tasks associated with private patient billing.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.