Job summary
By providing helpful information, advice and guidance to individuals, managers & employers this post will play a key role in helping people with disabilities in finding, securing and keeping employment within NHS organisations in the South West London (SWL) sector.
Purpose of the Post
The Workforce DAL Adviser will work across SWL: SWL Recruitment Hub, staff, manager and stakeholders via the DAL service channels. The Workforce Adviser will provide advice using the Disability Advice Line (DAL) telephone service, webchats, text and emails. This role will also provide support to internal staff and managers within the SWL sector.
Main duties of the job
o Respond to enquiries received via the DAL telephone, webchat and email services.o Provide empathy and validation,o Offer signposting informationo Provide tailored advice and guidance to enquirer. Where appropriate offer a call back with a key person (recruiting manager, HR, EDI,) in line with callback criteria.o Provide day to day support and assistance to staff and managerso Provide confidential advice to colleagues with a disability or long- term medical conditiono Adopt a 'business as usual' approach to managing disability and long-term conditions. o Identify and remove barriers in all areas of employment such as recruitment, workplace adjustments and staff developmento Understand organisational performance and employee needs with respect to reasonable adjustmentso Develop and maintaining a barrier-free employment experience for existing and future staff who identify as having a disability
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Education
Essential
- Educated to degree level or equivalent
Experience
Essential
- Experience of giving confidential advice and guidance to, and of facilitating support for disabled colleagues in the workplace
- Demonstrable experience of MS Office and databases (specify*) to carry out helpline tasks
- Experience of delivering advice and guidance to service users
- Ability to create safe and inclusive environment for disabled staff and to share their experiences
- Experience of writing reports
Desirable
- Experience of working with staff from a diverse range of cultural and socio- economic groups
Skills
Essential
- Evidence of working and liaising effectively with senior staff and external bodies relevant to disability issues
- Ability to listen without judgement to the life experiences of colleagues experiencing poor health.
- A commitment to working collaboratively as part of a team, as well as a proven ability to use own initiative and work independently
- Ability to manage complex situations, from working with individual staff to working within a changing organisational setting
- Ability to priorities, plan activities and work accurately under pressure to meet deadlines without day-to-day supervision
- Proven ability to keep thorough and accurate client case notes and ensure compliance with confidentiality policies, professional standards and Data Protection legislation
- Ability to deal sensitively, and diplomatically, and maintain boundaries within a confidential setting
- Ability to remain calm, adaptable and professional within a busy environment when dealing with challenging staff in difficult situations
- Willingness to travel to different trusts for in person meetings
Knowledge
Essential
- A sound understanding of the Equality Act 2010 and Disability provision
- An understanding of the diversity of disability and impairment, including specific learning difficulties, and an awareness of the effects of these on accessing work/learning
- Knowledge of the range of 'reasonable adjustments' in relation to an inclusive working environment
- Knowledge of how "reasonable" is assessed
Desirable
- Evidence of relevant continuing professional development in the field of disability
Person Specification
Education
Essential
- Educated to degree level or equivalent
Experience
Essential
- Experience of giving confidential advice and guidance to, and of facilitating support for disabled colleagues in the workplace
- Demonstrable experience of MS Office and databases (specify*) to carry out helpline tasks
- Experience of delivering advice and guidance to service users
- Ability to create safe and inclusive environment for disabled staff and to share their experiences
- Experience of writing reports
Desirable
- Experience of working with staff from a diverse range of cultural and socio- economic groups
Skills
Essential
- Evidence of working and liaising effectively with senior staff and external bodies relevant to disability issues
- Ability to listen without judgement to the life experiences of colleagues experiencing poor health.
- A commitment to working collaboratively as part of a team, as well as a proven ability to use own initiative and work independently
- Ability to manage complex situations, from working with individual staff to working within a changing organisational setting
- Ability to priorities, plan activities and work accurately under pressure to meet deadlines without day-to-day supervision
- Proven ability to keep thorough and accurate client case notes and ensure compliance with confidentiality policies, professional standards and Data Protection legislation
- Ability to deal sensitively, and diplomatically, and maintain boundaries within a confidential setting
- Ability to remain calm, adaptable and professional within a busy environment when dealing with challenging staff in difficult situations
- Willingness to travel to different trusts for in person meetings
Knowledge
Essential
- A sound understanding of the Equality Act 2010 and Disability provision
- An understanding of the diversity of disability and impairment, including specific learning difficulties, and an awareness of the effects of these on accessing work/learning
- Knowledge of the range of 'reasonable adjustments' in relation to an inclusive working environment
- Knowledge of how "reasonable" is assessed
Desirable
- Evidence of relevant continuing professional development in the field of disability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
