Job summary
Are you a registered clinician that is looking for a different type of role? If so, please keep reading, this job could be perfect for you!
The BSW 111 Urgent Care Team provide immediate triage and advice to members of the public who are concerned about a mental health urgent care need. Whether that be for themselves, or a loved one, we are there to offer that help and support to people when they need it most.
You will be part of an exciting and developing team, which is part of the National Implementation Programme. This called for better 24hr mental health care. This in turn brought about the national 111 - Option 2 system, which subsequently brought about this service.
Applications are welcome from RMN'S, SW'S and OT's, You will work collaboratively with both internal and external Services to enhance the current mental health care provision across the BANES/Swindon/Wiltshire (BSW) system.
These services include- Intensive Services, Acute Hospital Liaison Teams, Care Home Liaison, Police MH Control Room Triage and Health based place of safety. The team have also recently started working with the local CAMHS services, this is to enable us to provide specialist overnight advice and guidance to those particular service users as well.
The majority of the role will include undertaking telephone based triage, making onward referrals to services when clinically indicated, and providing advice and guidance to service users and carers, and other statutory and commissions services.
Main duties of the job
The BSW 111 Urgent Care Service operates 24 hours a day, 7 days a week, 365 days a year.
The team work Early, Late and Night shifts and candidates will be expected to work across that 24hr shift pattern.
The practitioner will genuinely care about the outcome for our service users, they will be ensuring the needs of the service users and carers are at the heart of the service delivery.
You would be working alongside our Band 4 recovery Coordinators, providing supervision and guidance and escalation calls that require specialist input.
The BSW 111 UCS provides overnight cover for various services (such as Intensive Services and CAMHS), whilst also providing our 111 option 2 service. You will be expected to liaise with internal and external professionals ie. Police, Paramedics, GP's.
One of our overnight services is to provide input to our Acute Hospital Trusts, in a Mental Health Liaison role within their Emergency Departments. Our specialist practitioners will be expected to undertake assessments for service users in those departments where indicated, this is through both face to face, and using the 'DrDoctor' system.
As a practitioner, you will be confident and feel able to challenge clinical practice effectively, this is to ensure that service users receive the most appropriate support in their recovery Journey.
You will be able to work collaboratively with a range of professionals and statutory agencies with their own, at times, competing agency demands.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
1. Delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service.2. To ensure the appropriate care pathway is identified, focussed on the management of risk and prevention of hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain good partnership working with other services throughout all urgent care episodes, and regular liaison with other statutory agencies including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise.8. To personally build and lead others to build hope-inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others, protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
This post is open to newly qualified social workers. In line with trust policy, all newly qualified social workers will be recruited initially at Band 5 level, regardless of advertised role banding. All NQSWs are expected to successfully complete their ASYE within 2 years of employment, unless there are exceptional circumstances in which case it may be agreed to extend this for a further 2 years.
On successful completion of the ASYE, for which you will be given full support of an experienced Social Worker as well as Divisional Social Work Lead, and peer support from other ASYE candidates, you will then be eligible to progress to a Band 6 position.
If you have been appointed to an advertised Band 6 role this will be an automatic progression, following confirmation of your successful completion. If you have been appointed to a Band 5 you will then be eligible to apply for a subsequent Band 6 vacancy.
Job description
Job responsibilities
1. Delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service.2. To ensure the appropriate care pathway is identified, focussed on the management of risk and prevention of hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain good partnership working with other services throughout all urgent care episodes, and regular liaison with other statutory agencies including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise.8. To personally build and lead others to build hope-inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others, protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
This post is open to newly qualified social workers. In line with trust policy, all newly qualified social workers will be recruited initially at Band 5 level, regardless of advertised role banding. All NQSWs are expected to successfully complete their ASYE within 2 years of employment, unless there are exceptional circumstances in which case it may be agreed to extend this for a further 2 years.
On successful completion of the ASYE, for which you will be given full support of an experienced Social Worker as well as Divisional Social Work Lead, and peer support from other ASYE candidates, you will then be eligible to progress to a Band 6 position.
If you have been appointed to an advertised Band 6 role this will be an automatic progression, following confirmation of your successful completion. If you have been appointed to a Band 5 you will then be eligible to apply for a subsequent Band 6 vacancy.
Person Specification
for shortlisting
Essential
- Experience as working as a B5 nurse or Equivalent.
- Has minimum of 3 years experience working in Mental Health Care.
- Has experience in competently and confidently undertaking assessments on service users who have an urgent mental health need.
- Has an understanding of the BSW 111 Service and it's purpose
- Can evidence their continued professional development since qualifying.
Desirable
- Minimum 3 years experience as B5 Nurse (1 point) and/or experience as a B6 Nurse (2 points)
- Currently working within AWP and working towards the AWP principles.
- Has worked in a community setting within Mental Health
Person Specification
for shortlisting
Essential
- Experience as working as a B5 nurse or Equivalent.
- Has minimum of 3 years experience working in Mental Health Care.
- Has experience in competently and confidently undertaking assessments on service users who have an urgent mental health need.
- Has an understanding of the BSW 111 Service and it's purpose
- Can evidence their continued professional development since qualifying.
Desirable
- Minimum 3 years experience as B5 Nurse (1 point) and/or experience as a B6 Nurse (2 points)
- Currently working within AWP and working towards the AWP principles.
- Has worked in a community setting within Mental Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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