Band 4, Hope Service Recovery Coordinator, Bristol

Job description

Job responsibilities

To undertake the role of care/recovery coordinator for an allocated caseload of service users, organising and participating in the ongoingassessment, planning, delivery and review of care to meet identified physical, mental health, social care and well being needs. This may include:

Explaining the role of care coordinator;

Developing and reviewing appropriate care plans and organising CPA reviews where appropriate.

Organising and participating in defined assessment methods/activities;

Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations.

Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio notes, progress notes and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting.

Planning and undertaking defined interventions and treatments to enable the individual to meet and develop theirwellbeing needs, inline with an agreed recovery goal. This might include;

Preparing for and facilitating wellbeing groups such as an art group, walking group or sleep sessions.

Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation.

Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.

Planning and undertaking activities to enable the individual to meet and develop theirdaily living skills, to increase confidence and independence in line with agreed personal recovery plans. This might include helping individuals to:

Access appropriate and safe housing or make a request to remain living in the BNSSG

Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed.

Understand how to access health care.

Or it might include providing any of the following:

Emotional support, focusing on motivation and encouragement.

Information and advice around maintaining good physical health and helping someone to access culturally fitting food.

Information on rights under the Mental Health Act.

Signing-posting to support around Immigration.

Effectivelybuild hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on someones strengths and aspirations to allow the creation of meaningful personal recovery plans.

Tocommunicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.

Towork collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan, and to think about what they will do if they notice their mental health deteriorating in the future. Where required this may involve working with Safeguarding.

Where indicated to undertake specific activities and interventions in thesupport of carers including engagement and involvement, assessment and provision of support or services.

Organise and participate in the development ofrisk assessments and crisis management plans. Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with these plans.

Respond to theneeds of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.

Promote therights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.

To beresponsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload.

Contribute to theprotection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglecting or harming themselves, or at risk from others, and by participating in processes with other agencies to keep the individual safe.

Developown knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.

Monitor and maintain health, safety and security of self and others, taking appropriate action where required.

Maintainaccurate, confidential records of patient activity by noting these in the progress notes on Rio. Writing letters to inform service users, their GP and care coordinators, if care coordinated by the recovery team, of changes in care pathway (such as joining and leaving a MOAT group, starting a specific intervention or being discharged).

Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. Reporting monthly activity data.

To participate in local arrangements in order to ensureconsistent care to service users across BNSSG.

For full details please see attached Job Description

Person Specification

Application form and interview

Essential

• Educational qualification NVQ Level 3 completed in a mental health setting or City & Guilds Certificate in Community Mental Health, or able to demonstrate an equivalent and relevant level of knowledge and experience of working in any health, social care, or any related voluntary organisation setting.
• Experience: Able to demonstrate some awareness of theories underpinning health and social care Able to articulate a clear knowledge of policy and legislative frameworks within which mental health services are delivered including a persons rights under the MHA, CPA Mental Capacity Act. Demonstrates a good understanding of recovery principles and the role of secondary mental health services in the delivery of care
• Skills: Should have the ability to form and sustain a working relationship with service users and carers.Demonstrate well-developed listening skills and effective verbal communication skills, such as being able to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies.
• Experience: Experience of mental health services, as a user, carer, volunteer or worker.

Desirable

• Lived Experience: Lived experience of seeking asylum
• Skills: Experience of interpreters/interpreting and working cross culturally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Gloucester House, Southmead Hospital

Westbury-on-Trym, Bristol

Bristol

BS10 5NB

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)