Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Healthcare Support Worker - Salisbury

The closing date is 10 September 2025

Job summary

We are looking for new colleagues, with a passion for helping people, to join us as a Healthcare Support Workers in our team based at Fountain Way, Salisbury.

Ashdown is a 6-bedded male, Psychiatric Intensive Care Unit that cares for individuals with the highest level of mental health needs that currently require intensive nursing support and a safe environment.Health Care Support Workers on Ashdown work as an integral part of a multidisciplinary team of health care professionals to ensure that the clinical, environmental and social needs of our service users are met. Our role is to work collaboratively with individuals to empower them in their recovery and enable them to move through the care pathway. Experience of having worked in a health care setting is desirable but not essential.

Working closely with our multi disciplinary teams, supporting service users, you will receive training to complete the NHS Care Certificate and a Level 3 Healthcare apprenticeship.

The ward operates on a 24/7 shift basis and you will be required to work shifts including evenings, nights, weekends and Bank Holidays and will qualify for unsocial enhancements in addition to your basic pay.

Main duties of the job

To deliver high quality care and recovery interventions forservice users within designated clinical areas.Supporting individuals with fluids and nutrition, physicalwellbeing, and personal care.

Assisting service users with financial or accommodation issues.

Escorting or accompanying service users for planned periods ofleave on hospital grounds and in the community facilitatingsocial inclusion.

Encouraging service users to talk about their experiences inone-to-one or group discussions.

To help maintain a clean, well-organised, safe and therapeutic environment.

To deliver psychosocially-informed one-to-one and groupinterventions aiming to positively impact service users'cognitive and emotional wellbeing.

To work as part of a multi-disciplinary team.

To practice planned care, and to directly participate in thedevelopment of recovery-focused interventions that addressservice users' and carers' needs and preferences.

To proactively review, record and assess the on-going impacts of suchinterventions.

To participate in the on-going care planning, CPA and riskassessment processes in collaboration with service users, theircarers, and other members of the care team and to contributeto all aspects of clinical record keeping.To maintain a basic working understanding of both the MentalHealth Act (1983) and Mental Capacity Act (2005).

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP as diversity makes us stronger.

As an NHS employee you will have access to a wide range of benefits and discounts, including the NHS pension scheme and a generous annual leave entitlement. Best of all you will have the reward of doing a job that really matters, with colleagues who care.

Date posted

27 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-WTS170-0825

Job locations

Fountain Way Hospital

Fountain Way

Salisbury

SP2 7FD

Job description

Job responsibilities

To work as part of a care team to deliver evidence-based interventions to service users with mental health problems.

To develop and practice, working alongside registered clinicians, a set of therapeutic care skills, making a significant contribution to service users psychological, emotional and social wellbeing.

To ensure service users and their relatives receive care that prioritises safety, effectiveness, partnership and hope.

To promote and champion core care values by supporting junior, temporary and newly-appointed Healthcare Support Workers.

Previously unsuccessful applications need not apply.

Job description

Job responsibilities

To work as part of a care team to deliver evidence-based interventions to service users with mental health problems.

To develop and practice, working alongside registered clinicians, a set of therapeutic care skills, making a significant contribution to service users psychological, emotional and social wellbeing.

To ensure service users and their relatives receive care that prioritises safety, effectiveness, partnership and hope.

To promote and champion core care values by supporting junior, temporary and newly-appointed Healthcare Support Workers.

Previously unsuccessful applications need not apply.

Person Specification

Experience

Essential

Demonstrates an understanding of how mental health issues can affect people
Experience of working as a healthcare support worker in a clinical team.
Demonstrable ability to use computer systems efficiently and effectively to record data clearly, accurately and quickly

Qualifications

Essential

Possession of, or the ability and willingness to work towards, an appropriate Level 3 vocational qualification (e.g. Level 3 Diploma in Mental Health or Health and Social Care)

Skills

Essential

Ability to communicate in written and verbal English to a high standard, and basic numeracy skills.

Person Specification

Experience

Essential

Demonstrates an understanding of how mental health issues can affect people
Experience of working as a healthcare support worker in a clinical team.
Demonstrable ability to use computer systems efficiently and effectively to record data clearly, accurately and quickly

Qualifications

Essential

Possession of, or the ability and willingness to work towards, an appropriate Level 3 vocational qualification (e.g. Level 3 Diploma in Mental Health or Health and Social Care)

Skills

Essential

Ability to communicate in written and verbal English to a high standard, and basic numeracy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Fountain Way Hospital

Fountain Way

Salisbury

SP2 7FD

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Fountain Way Hospital

Fountain Way

Salisbury

SP2 7FD

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)