Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Bank Secretary & Clerical Assistant - Bath NHS House

The closing date is 04 August 2025

Job summary

An opportunity has arisen to join AWP bank as a band 3 receptionist at Bath NHS House. We are looking for a skilled people person to support our team on occasions where specific receptionist shifts need to be covered.

The Trust is required to carry out mandatory employment checks. Please bring the original ID documents requested below to your interview if selected.

Main duties of the job

Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.

Deal with the initial handling of general incoming calls, ensuring that they are passed on to the appropriate person as soon as possible.

Deal courteously with patients, relatives, members of the public and staff whilst always maintaining confidentiality.

Taking accurate messages and ensuring they are received by the appropriate person as soon as possible.

Act as a liaison and contact point for the management team.

Liaise with other internal and external services as appropriate.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

28 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

342-BASCA-0725

Job locations

Bath NHS House

Bath

BA1 3QE

Job description

Job responsibilities

Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.

Deal with the initial handling of general incoming calls, ensuring that they are passed on to the appropriate person as soon as possible.

Deal courteously with patients, relatives, members of the public and staff whilst always maintaining confidentiality.

Taking accurate messages and ensuring they are received by the appropriate person as soon as possible.

Act as a liaison and contact point for the management team.

Liaise with other internal and external services as appropriate.

Secretarial and Clerical Support

Prioritise and organise own workload

Copy and audio typing of letters and reports as required.

Maintain an accurate and comprehensible filing system (paper and electronic).

Maintain up-to-date and accurate databases of information.

Co-ordinate statistical data and general information as required.

Maintain up-to-date diaries as required.

Set up meetings and provide support to book rooms, collate papers and take notes as appropriate.

Maintain and order stationery supplies and other stores.

Maintain adequate supplies of forms and pro-forma documentation.

Process orders and/or maintenance requests.

Other Duties

Any other duties as requested and commensurate with post and grade.

Cover for other receptionists in the team as required.

Ensure that administrative colleagues and managers are kept informed of all information pertinent to the maintenance of the high standard of service and standards of care.

Work within national, local and trust policies, procedures, guidelines and standards.

Job description

Job responsibilities

Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.

Deal with the initial handling of general incoming calls, ensuring that they are passed on to the appropriate person as soon as possible.

Deal courteously with patients, relatives, members of the public and staff whilst always maintaining confidentiality.

Taking accurate messages and ensuring they are received by the appropriate person as soon as possible.

Act as a liaison and contact point for the management team.

Liaise with other internal and external services as appropriate.

Secretarial and Clerical Support

Prioritise and organise own workload

Copy and audio typing of letters and reports as required.

Maintain an accurate and comprehensible filing system (paper and electronic).

Maintain up-to-date and accurate databases of information.

Co-ordinate statistical data and general information as required.

Maintain up-to-date diaries as required.

Set up meetings and provide support to book rooms, collate papers and take notes as appropriate.

Maintain and order stationery supplies and other stores.

Maintain adequate supplies of forms and pro-forma documentation.

Process orders and/or maintenance requests.

Other Duties

Any other duties as requested and commensurate with post and grade.

Cover for other receptionists in the team as required.

Ensure that administrative colleagues and managers are kept informed of all information pertinent to the maintenance of the high standard of service and standards of care.

Work within national, local and trust policies, procedures, guidelines and standards.

Person Specification

N/A

Essential

GCSE
Previous administrative experience
Previous experience with computer systems
Customer service minded
Basic understanding of mental health

Person Specification

N/A

Essential

GCSE
Previous administrative experience
Previous experience with computer systems
Customer service minded
Basic understanding of mental health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bath NHS House

Bath

BA1 3QE

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bath NHS House

Bath

BA1 3QE

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)