Job summary
An exciting opportunity has arisen to join our eRostering Team. If you are motivated by problem solving, finding solutions and you enjoy a challenge in a busy environment then this is your time to shine.
Our small team strives to make a big difference. You will take an active role delivering excellent customer service to all users by providing high quality support and training to all staff using our eRostering systems (Allocate Optima/HealthRoster).
In this varied role your organisational skills and eye for detail will be key. Our success is dependent on your ability to be proactive and innovate new practices. You will need to have excellent communication and change management skills, be responsive and champion better rostering across the organisation.
Previous experience with eRostering or similar healthcare systems is beneficial. However training will be provided to applicants with the right experience and a transferable skill set.
Working Pattern: 37.5 hours per week, Monday to Friday. We offer a hybrid working policy enabling you to work from our office in Bath and at home.
Interviews will be held face to face at Bath NHS House, Newbridge Hill, Bath, BA1 3QE
Main duties of the job
You will be required to resolve user problems, providing first and second line support to all, escalating system issues when necessary.
You will plan and deliver training sessions in both a classroom and on-line setting and ensure all supporting training documents and guidance is current, relevant and accessible to all.
You will produce regular and ad hoc reports, carry out information analysis and present findings to support our senior managers and clinicians produce high quality rosters.
You will provide support for both weekly and monthly payrolls, assisting with the submission of information to payroll.
You will have the ability to work without direct supervision to a high standard, prioritise work and manage your time effectively. You will be required to work well with staff at all levels of the organisation.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
You will enjoy the benefits of working in AWP, an NHS Trust that is committed to developing highly skilled workforce and actively encourages professional development opportunities. You will be encouraged and supported to participate in additional training and development activities.
You will also benefit from the generous NHS pension scheme and exclusive NHS discounts.
Job description
Job responsibilities
Support and Administration:
To provide first and second line support to system users regarding all aspects of the software, including user accounts, payroll queries, contractual changes and roster policy.
Maintain database, contribute to the testing of planned upgrades and maintain user accounts and system rights.
Investigation, reporting and resolution of faults and issues.
Weekly data upload to ensure the e-rostering system remains accurate.
Working closely with their line manager to ensure the Trust obtains maximum benefit from the ongoing utilisation of the system through a programme of education and sharing of best practice.
To be aware of any potential changes to Trust processes and the impact that may have on the system.
Provide data on an ad hoc basis as required by senior managers, clinicians, unit managers and their deputies including revising establishments and interpreting this into unit staffing demand.
Deal with issues quickly as they arise, using creativity to find workarounds and solutions to problems where the system may not meet their needs. Escalate issues to the eRostering Lead in a timely manner.
Delivering Training and Workshops:
Facilitate training to ensure clinical/non-clinical staff use the system appropriately to assist the Trust in meeting its financial targets.
Work with other team members to produce training materials and guidelines.
Identify any lack of understanding or competency and rectify with groups or individuals.
Analysis of data and production of reports:
Train appropriate staff to produce their own reports as required.
To carry out timely and accurate information analysis and reporting and present findings in an agreed manner.
Support senior managers, clinicians and unit managers in the production and analysis of effective rosters to ensure achievement of key performance indicators, indicating if work restrictions in place are unworkable and need to be discussed with staff.
Support Payroll and Bank:
Provide knowledge and support around payroll and act as the central link with regards how all systems integrate.
Assist with the weekly & monthly submissions of the attendance and absence information, submitted electronically to the ESR system, ensuring information is complete and accurate. This includes making retrospective changes, when payroll errors occur.
Communications:
Communicate to unit managers the process involved and what is required to maximize the benefits of the eRostering system, thus producing safe, effective and cost efficient rosters.
To liaise with other team members to ensure consistent service levels.
Using persuasive skills, work with staff providing encouragement and support, especially to those resistant to change or hesitant to make use of the eRostering system.
Job description
Job responsibilities
Support and Administration:
To provide first and second line support to system users regarding all aspects of the software, including user accounts, payroll queries, contractual changes and roster policy.
Maintain database, contribute to the testing of planned upgrades and maintain user accounts and system rights.
Investigation, reporting and resolution of faults and issues.
Weekly data upload to ensure the e-rostering system remains accurate.
Working closely with their line manager to ensure the Trust obtains maximum benefit from the ongoing utilisation of the system through a programme of education and sharing of best practice.
To be aware of any potential changes to Trust processes and the impact that may have on the system.
Provide data on an ad hoc basis as required by senior managers, clinicians, unit managers and their deputies including revising establishments and interpreting this into unit staffing demand.
Deal with issues quickly as they arise, using creativity to find workarounds and solutions to problems where the system may not meet their needs. Escalate issues to the eRostering Lead in a timely manner.
Delivering Training and Workshops:
Facilitate training to ensure clinical/non-clinical staff use the system appropriately to assist the Trust in meeting its financial targets.
Work with other team members to produce training materials and guidelines.
Identify any lack of understanding or competency and rectify with groups or individuals.
Analysis of data and production of reports:
Train appropriate staff to produce their own reports as required.
To carry out timely and accurate information analysis and reporting and present findings in an agreed manner.
Support senior managers, clinicians and unit managers in the production and analysis of effective rosters to ensure achievement of key performance indicators, indicating if work restrictions in place are unworkable and need to be discussed with staff.
Support Payroll and Bank:
Provide knowledge and support around payroll and act as the central link with regards how all systems integrate.
Assist with the weekly & monthly submissions of the attendance and absence information, submitted electronically to the ESR system, ensuring information is complete and accurate. This includes making retrospective changes, when payroll errors occur.
Communications:
Communicate to unit managers the process involved and what is required to maximize the benefits of the eRostering system, thus producing safe, effective and cost efficient rosters.
To liaise with other team members to ensure consistent service levels.
Using persuasive skills, work with staff providing encouragement and support, especially to those resistant to change or hesitant to make use of the eRostering system.
Person Specification
Experience
Essential
- Excellent written & verbal communication skills
- Experience of using Microsoft Office products
- Experience of database adminsitration
- Attention to detail
- Able to demonstrate an understanding of NHS HR procedures
Desirable
- Experience of using erostering software
- Previous experience of planning/delivering training
- Ability to interpret and explain technical issues in a logical and practical manner
- Experience of complex problem solving
- Excellent customer service skills
Person Specification
Experience
Essential
- Excellent written & verbal communication skills
- Experience of using Microsoft Office products
- Experience of database adminsitration
- Attention to detail
- Able to demonstrate an understanding of NHS HR procedures
Desirable
- Experience of using erostering software
- Previous experience of planning/delivering training
- Ability to interpret and explain technical issues in a logical and practical manner
- Experience of complex problem solving
- Excellent customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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