Band 3 Clinical Service Administrator - Warminster

Avon & Wiltshire Mental Health Partnership NHS Trust

The closing date is 13 May 2025

Job summary

Are you an experienced, highly motivated administrator looking for a new challenge?We have a part-time admin vacancy within our Team. The role will involve working for the West Wiltshire Community Mental Health Team.If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.

The role will be based at Trowbridge Civic Centre in Trowbridge and Shearwater Lodge in Warminster. This role requires you to work across both sites.

Main duties of the job

To provide comprehensive administrative support to the Team Manager, Senior Practitioners and the wider Clinical Team within the West Wiltshire Community Mental Health Team.You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).You will be the first point of contact for the Team and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.

The role is varied, and requires the successful candidate to be able to adapt to constant changes in workload.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

342-WTS093-0425

Job locations

Trowbridge Civic Centre

St Stephens Place

Trowbridge

BA14 8AH

Job description

Job responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff.

Multidisciplinary Teams (Community or Inpatient)

Services Users and Carers.

Health and Social Care teams.

Third sector/voluntary agencies.

Community groups and local authority provision.

Other statutory agencies e.g. Police, Ministry of Justice etc.

Answering the main phones for the ward and dealing with enquiries.

Taking accurate messages and passing them on in a timely manner.

Uploading and recording information on RiO (Patient Electronic file).

Health roster for clinical staff.

Typing clinical letters and posting them, ensuring a copy is upload to RiO.

Taking minutes of various meetings.

Inputting information on to Health Roster.

Ordering supplies, including non-stock orders.

And any other general administrative task.

Job description

Job responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff.

Multidisciplinary Teams (Community or Inpatient)

Services Users and Carers.

Health and Social Care teams.

Third sector/voluntary agencies.

Community groups and local authority provision.

Other statutory agencies e.g. Police, Ministry of Justice etc.

Answering the main phones for the ward and dealing with enquiries.

Taking accurate messages and passing them on in a timely manner.

Uploading and recording information on RiO (Patient Electronic file).

Health roster for clinical staff.

Typing clinical letters and posting them, ensuring a copy is upload to RiO.

Taking minutes of various meetings.

Inputting information on to Health Roster.

Ordering supplies, including non-stock orders.

And any other general administrative task.

Person Specification

Essential

NVQ3/ QCF in Administration or equivalent level of knowledge and experience

Essential

Proficient IT skills including word, Excel, Internet.

Essential

RSA 3/ NVQ or equivalent knowledge and experience

Essential

Excellent communication skills, both verbal and written

Essential

Knowledge of routine and non-routine administrative procedures acquired through qualification or experience.

Essential

Experience of working as part of an admin team

Essential

Demonstrates clear understanding of principles of confidentiality

Desirable

Administration experience in health/social care setting.

Desirable

Ability to work without direct supervision.

Person Specification

Essential

NVQ3/ QCF in Administration or equivalent level of knowledge and experience

Essential

Proficient IT skills including word, Excel, Internet.

Essential

RSA 3/ NVQ or equivalent knowledge and experience

Essential

Excellent communication skills, both verbal and written

Essential

Knowledge of routine and non-routine administrative procedures acquired through qualification or experience.

Essential

Experience of working as part of an admin team

Essential

Demonstrates clear understanding of principles of confidentiality

Desirable

Administration experience in health/social care setting.

Desirable

Ability to work without direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.