Band 3 Cashier / Receptionist - Long Fox Unit

Avon & Wiltshire Mental Health Partnership NHS Trust

The closing date is 02 April 2025

Job summary

A great opportunity has arisen for an experienced cashier/receptionist to join our friendly reception team, as the primary cashier on site at the Long Fox Unit in Weston-Super-Mare.

Our receptions are staffed between 09.00 - 17.00 Monday to Friday, and we are looking for a candidate with a cashiering focus to provide services from 09:00-13:00 Monday-Friday.

The role holder will also provide cover for the reception, acting as a central point of contact for our North Somerset teams.

Main duties of the job

o Cashiering, including petty cash services, patient account administration and property safekeeping.o First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.o Meeting and greeting patients and visitors.o Advising clinicians when their patients have arrived.o Room bookings.o Opening and closing the buildings.o Making sure the clinic rooms have everything they need.o Sorting the post.o Signing for deliveries.o Reporting building defects.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

19 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM016-0325

Job locations

Long Fox Unit

Grange Road

Weston-super-Mare

BS23 4TQ

Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Cashier / Receptionist will provide cashier services to the inpatient wards at the Long Fox Unit, including the handling of petty cash, patient monies and property, accurate administration of patient accounts within the bespoke patient monies system, daily cash balancing, and cash ordering.

As well as providing cashier services, the post holder will also support the receptionist on site, acting as a first point of contact both face to face and over the telephone and booking rooms for staff.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training will be provided in respect of the role.

Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training will be provided in respect of the role.

Person Specification

Experience

Essential

Previous reception / customer service experience

Desirable

Previous NHS experience
Previous cashiering experience

Skills

Essential

Excellent verbal communication skills
Excellent literacy and numeracy skills
Good PC skills including email, Excel & bespoke systems
Able to follow general administrative systems & office procedures
Able to organise and prioritise own workload

Flexible working

Essential

Flexible approach to work

Person Specification

Experience

Essential

Previous reception / customer service experience

Desirable

Previous NHS experience
Previous cashiering experience

Skills

Essential

Excellent verbal communication skills
Excellent literacy and numeracy skills
Good PC skills including email, Excel & bespoke systems
Able to follow general administrative systems & office procedures
Able to organise and prioritise own workload

Flexible working

Essential

Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.