Band 3 Bank Healthcare Support Worker - Trustwide

Avon & Wiltshire Mental Health Partnership NHS Trust

The closing date is 27 March 2025

Job summary

Join our Bank as a Healthcare Support Worker Band 3

It's hard to sum up in a few words just how much our Healthcare Support Workers mean to us, but when we asked our teams, the words they used were: Passionate. Essential. Inspiring. Dedicated. Needed. Invaluable. Just think, this could be how you are described when you join us as one of our new Healthcare Support Workers.

You'll support our teams; deliver fantastic care to all our service users, helping do whatever it takes to ensure our service users receive the very best service possible. Whether you are helping to undertake observations, supporting service users with their personal care, listening to service users when they are distressed, worried, depressed or agitated - you will see first-hand the impact your role makes every minute you are working.

Our hospitals and teams don't close, so as you would expect, we do work on a shift basis - our service users need our care and attention 24 hours a day 7 days a week, so everyone gets involved working different shifts to ensure our service users receive the very best.

With recent experience in mental healthcare you will find your skills are transferable to our healthcare settings and service users.

The Trust is required to carry out mandatory employment checks. Please bring the original ID documents requested below to your interview if selected.

INTERVIEW DATE: 17 April 2025

Main duties of the job

Support service users with daily activities
Engage and observe service users to provide a safe space to recover.
Work within the MDT to provide planned and effective care.
Observe and manage the environment by continuous risk assessment.
Meeting the standards of care within the NHS whilst adhering to AWP Policies and procedures.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

342-BAHCSW-0325

Job locations

Trustwide

BA1 3QE

Job description

Job responsibilities

Sometimes the role will be tough, you will see and be involved in some difficult things involving our service users, be rushed off your feet and deliver some very direct care. We dont want to shy away from that and we do know that this part of the role isnt for everyone. That is why we run such a robust interview and assessment process to make sure that you understand the role, as much as we need to assess you to check you have all those skills, attributes, resilience and the caring nature we need. We cannot wait to welcome you to one of our interview and assessment days.

Previous applicants need not reapply.

Job description

Job responsibilities

Previous applicants need not reapply.

Person Specification

Experience

Essential

The Care Certificate (Cavendish Certificate of Fundamental Care) or equivalent
Possession of an appropriate Level 3 vocational qualification
Possession of level 2 functional skills (e.g. GCSE mathematics and English language Grade C/4 or above)
Experience of working as a healthcare support worker in a clinical team
Knowledge of and experience of working with a range of mental health issues
Knowledge and care planning and its uses in a mental health setting
Experience of working in a busy team and an ability to use initiative at times of pressure
Ability to communicate in written and verbal English to a high standard and basic numeracy skills
Demonstrate ability to use computer systems efficiently and effectively to record data clearly
Ability to conduct oneself in a professional and tactful manner
Ability to practice with a high degree of flexibility and an understanding of why this is important
Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times

Person Specification

Experience

Essential

The Care Certificate (Cavendish Certificate of Fundamental Care) or equivalent
Possession of an appropriate Level 3 vocational qualification
Possession of level 2 functional skills (e.g. GCSE mathematics and English language Grade C/4 or above)
Experience of working as a healthcare support worker in a clinical team
Knowledge of and experience of working with a range of mental health issues
Knowledge and care planning and its uses in a mental health setting
Experience of working in a busy team and an ability to use initiative at times of pressure
Ability to communicate in written and verbal English to a high standard and basic numeracy skills
Demonstrate ability to use computer systems efficiently and effectively to record data clearly
Ability to conduct oneself in a professional and tactful manner
Ability to practice with a high degree of flexibility and an understanding of why this is important
Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.