Band 4 Recovery Coordinator BSW 111 Urgent Care Service

Job description

Job responsibilities

1. To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support. This may include:

a. Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.

b. Providing emotional support to individuals focusing on motivation and encouragement.

c. Providing information and advice to maintain good physical health.

d. Providing information on rights under the Mental Health Act.

e. Engaging with defined assessment methods/activities.

f. Completing relevant paper and electronic documentation in line with the care coordinator role.

2. Effectively build hope inspiring relationships which acknowledgment of the personal journey of each individual, and focus on strengths and aspirations.

3. Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.

4. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.

5. To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.

6. Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.

7. Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.

8. Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.

9. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.

10. Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.

11. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.

12. Develop own knowledge and practice, making use of supervision and available learning opportunities.

13. Promote, monitor and maintain health, safety and security in all work places.

14. Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.

15. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

16. To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Person Specification

Knowledge

Essential

• Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services.
• Able to demonstrate a broad understanding of the concept of confidentiality. Demonstrates an appreciation of the values that underpin the delivery of care
• Able to demonstrate an appreciation of equal opportunities/diversity issues.

Desirable

• Awareness of the Care Programme Approach and it's application

Skills

Essential

• The ability to form and sustain a trusting relationship with service users/carers
• Well-developed listening skills and effective verbal communication skills such as to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.
• Written communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data effectively.
• Team-working skills within a multi-disciplinary group
• Flexible and adaptable to change

Experience

Essential

• Experience of working in a health or social care setting.
• Experience of mental health services, as a user, carer, volunteer or worker

Desirable

• Experience of teaching/training individuals or groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane, Devizes. Fountain Way, Salisbury. Victoria Centre, Swindon. Hill view lodge, Bath.

Devizes, Swindon, Salisbury or Bath

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)