Band 3 Clinical Services Administrator - Bristol

Avon & Wiltshire Mental Health Partnership NHS Trust

The closing date is 27 February 2025

Job summary

We are looking for an enthusiastic individual to join the South Glos Recovery South Team. The days required to work will need to meet the needs of the service. This role is a full time post.

The Recovery Team is a very busy team who also support the Medical Lead for the South Glos locality. The post holder will have telephone contact with Service Users and play an important role in helping the service run efficiently. This role can be very varied at times and you will be expected to cover other team member's workloads during any periods of absences.

Candidates should demonstrate comprehensive secretarial skills, good communication and organisational skills and the ability to work alone using own initiative as well as working within a team.

Computer Literacy Skills: current in MS Office (Word, Outlook, Excel) is essential.

Qualifications Desirable: RSA typing/Word processing Stage II or equivalent.

Main duties of the job

First point of contact for telephone calls to the Recovery South team in South Glos locality. You will be monitoring community targets (KPIs), using Rio patient systems and working closely with Clinicians and other administrators. Supporting the team manager as required, note taking at meetings, using email and other NHS systems.

Occasional cover of other departments required.

This position is based at Kingswood Civic Centre.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

13 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-SGLOS012-0225

Job locations

Kingswood Civic Centre

Hill Street

Bristol

BS15 9TR

Job description

Job responsibilities

Education and Qualification:

NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme.

Experience and Knowledge:

Experience of working within a team. Able to organise and maintain a busy office/admin team. Experience of administrative systems and office procedures. Experience of administration in a clinical setting. Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent. Experience of supporting senior staff such as Medical Consultants.

Skills and Abilities:

Good IT Skills competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent. Excellent communication skills, both verbal and written. Ability to take and convey clear messages. Ability to work under some pressure. Ability to work without direct supervision. Plan and prioritise own workload. Diary management.

Other Requirements:

Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times. Experience of coping with behaviour which may be challenging at times.

Job description

Job responsibilities

Education and Qualification:

Experience and Knowledge:

Skills and Abilities:

Other Requirements:

Person Specification

Shortlisting

Essential

Good communication skills
Empathy
Use of email/internet/microsoft packages incl Teams
Note taking
Typing/Admin qualification or equivilant experience
Previous MH/NHS experience

Desirable

Experience of working with KPIs/targets
Team Player
Diary Management

Person Specification

Shortlisting

Essential

Good communication skills
Empathy
Use of email/internet/microsoft packages incl Teams
Note taking
Typing/Admin qualification or equivilant experience
Previous MH/NHS experience

Desirable

Experience of working with KPIs/targets
Team Player
Diary Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.