Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Clinical Services Administrator (Community) - Bath

Information:

This job is now closed

Job summary

We are looking for an efficient and friendly administrator to join our Community Services admin team in Bath, in particular to provide admin and clerical support to BANES Psychological Therapies and Allied Health Professionals Teams.

The post holder will need a wide range of administrative skills and to be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem solving and the need to be flexible to meet the demands of the team.

These teams support people in the community with their mental health. This role will include liaising with service users, their families/carers and other health and social care professionals. You will need to have good communication skills, some empathy towards mental health and a degree of resilience.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

This is a varied office based administration role and will require the post holder to be flexible and able to adapt to changes in workload. There will be appointments to book, meetings to arrange and minutes to take, along with use of AWP and NHS systems for team rostering and purchase ordering, and whatever admin tasks are needed to support the service.

You will have the opportunity to attend numerous training courses and will have regular formal supervision and an annual appraisal. This role sits under the Band 3 Clinical Services Administrator job description.

Hours of work are Monday to Friday, 9am to 5pm, 37.5 hours per week. This is an office based role at NHS House, Bath and sits within our BANES Community Service Teams (Recovery, Therapies and Early Intervention) alongside with other administrative staff and a wide range of mental health care practitioners.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

12 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-WTS041-0225

Job locations

Bath NHS House

Newbridge Hill

Bath

BA1 3QE


Job description

Job responsibilities

This is a clinical team administrator role and some of the duties will include:

  • Answering the telephone and ensuring calls are dealt with promptly and effectively.
  • Using patient records systems including uploading documents and updating information.
  • Processing referrals.
  • Using Word and Excel; formatting letters, updating spreadsheets, creating documents.
  • Helping to manage the admin inbox and responding to incoming mail as needed.
  • Arranging appointments.
  • Arranging meetings, booking rooms and minute taking.
  • Assisting with team performance monitoring.
  • Supporting the teams with lone working procedures.
  • Working effectively alongside the other community service team administrators and providing cross cover when needed.

Duties to include general administration to support the needs of the service.

A full job description is attached to this advertisement.

Job description

Job responsibilities

This is a clinical team administrator role and some of the duties will include:

  • Answering the telephone and ensuring calls are dealt with promptly and effectively.
  • Using patient records systems including uploading documents and updating information.
  • Processing referrals.
  • Using Word and Excel; formatting letters, updating spreadsheets, creating documents.
  • Helping to manage the admin inbox and responding to incoming mail as needed.
  • Arranging appointments.
  • Arranging meetings, booking rooms and minute taking.
  • Assisting with team performance monitoring.
  • Supporting the teams with lone working procedures.
  • Working effectively alongside the other community service team administrators and providing cross cover when needed.

Duties to include general administration to support the needs of the service.

A full job description is attached to this advertisement.

Person Specification

Essential

Essential

  • NVQ3/QCF in Administration or equivalent level of knowledge and experience

Essential

Essential

  • Proficient IT skills including Microsoft Office

Essential

Essential

  • Excellent communication skills, both verbal and written

Essential

Essential

  • Knowledge of routine and non-routine administrative procedures acquired through qualification or experience

Essential

Essential

  • Experience of team working

Essential

Essential

  • Understanding of the principles of confidentiality

desirable

Desirable

  • Administration experience in health/social care setting.

Desirable

Desirable

  • Ability to work without direct supervision.
Person Specification

Essential

Essential

  • NVQ3/QCF in Administration or equivalent level of knowledge and experience

Essential

Essential

  • Proficient IT skills including Microsoft Office

Essential

Essential

  • Excellent communication skills, both verbal and written

Essential

Essential

  • Knowledge of routine and non-routine administrative procedures acquired through qualification or experience

Essential

Essential

  • Experience of team working

Essential

Essential

  • Understanding of the principles of confidentiality

desirable

Desirable

  • Administration experience in health/social care setting.

Desirable

Desirable

  • Ability to work without direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bath NHS House

Newbridge Hill

Bath

BA1 3QE


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bath NHS House

Newbridge Hill

Bath

BA1 3QE


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Community Services Lead Administrator

Harriet Fews

Harriet.fews1@nhs.net

Details

Date posted

12 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-WTS041-0225

Job locations

Bath NHS House

Newbridge Hill

Bath

BA1 3QE


Supporting documents

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