Band 3 Receptionist/Cashier - Bristol

Avon & Wiltshire Mental Health Partnership NHS Trust

The closing date is 06 February 2025

Job summary

A great opportunity has arisen for an experienced receptionist / cashier to join our friendly team. Our receptions are staffed between 09.00 - 17.00 Monday to Friday, and we are looking for a candidate with a cashiering focus to provide services from 09:00-13:00 Monday-Friday. The role holder will provide a central point of contact for our South Bristol sites as well as provision of FOH reception and cashiering duties.

Main duties of the job

First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.
Meeting and greeting patients and visitors.
Advising clinicians when their patients have arrived.
Room bookings.
Making sure the clinic rooms have everything they need.
Signing for deliveries.
Reporting building defects.
Cashiering, including petty cash services, patient account administration and property safekeeping.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM005-0125

Job locations

Callington Road Hospital

Marmalade Lane

Bristol

BS4 5BJ

Job description

Job responsibilities

You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Receptionist will provide assistance as required depending on service need across three different receptions based at Petherton Resource Centre and Callington Road Hospital. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members and record withdrawals and deposits of patient monies.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training at each base will be provided in respect of the role.

Job description

Job responsibilities

You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training at each base will be provided in respect of the role.

Person Specification

Communication

Essential

Excellent /Communications skills

Desirable

Previous reception experience

IT Skills

Essential

Good IT Skills - Competent
Microsoft Excel, Outlook , Internet & Word Processing

Knowledge

Essential

Experience of general administrative systems and office procedures

Desirable

Able to organise and prioritise own workload

Team Work

Essential

Experience of working within a team

Flexible working

Essential

Flexible working

Person Specification

Communication

Essential

Excellent /Communications skills

Desirable

Previous reception experience

IT Skills

Essential

Good IT Skills - Competent
Microsoft Excel, Outlook , Internet & Word Processing

Knowledge

Essential

Experience of general administrative systems and office procedures

Desirable

Able to organise and prioritise own workload

Team Work

Essential

Experience of working within a team

Flexible working

Essential

Flexible working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.