Band 3 IT Service Desk Administrator, Bath

Job description

Job responsibilities

Technical Administration

To ensure that all required system administration activities are carried out in a structured and timely manner.

To provide excellent customer service at all times (e.g. call answering and on emails)

User Account & Workgroup Administration

Checking authorisation forms for validity, creating User accounts and authorising account changes using Directory Manager.

Ensuring that the information held is accurate.

Making modifications to user accounts and Workgroups etc. and deleting them when necessary.

Ensuring that the Trusts security measures, specifically with regard to the use of network accounts etc,. are adhered to.

Sending and processing of Leaver and Joiner notifications.

Responding to information requests from other internal support teams.

Local Administration of NHS Directory

Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail Directory which includes the following tasks:-

Ensures the Trusts directory is kept up to date and appropriate information is being passed to the national directory service.

Ensures that starters and leavers of the Trust are recorded in the Trusts directory.

Responds to and rectifies any reported data quality problems.

Performs any other housekeeping relating to the link between the Trusts directory and the national directory service.

Acts as liaison point for the national directory service on changes to centrally-managed directory data.

Local Administration of NHSMail (Email)

Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail service which includes the following tasks:-

Creates and manages shared mailboxes.

Creates group calendars and other resources.

Reminds users to check delegated permissions on a regular basis.

Monitors and acts upon reports from the NHSMail service regarding user registrations and user activity.

Acts as a liaison point between the Trust and the NHSMail Helpdesk to ensure that password resets, changes to mailbox sizes and creation of /changes to distribution lists are acted upon.

Other

When the IT Service Desk is working at capacity this post may be called upon to provide cover (primarily answering telephones).

Undertake such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the Manager.

Person Specification

Qualification

Essential

• GSCE A-C in Maths and English, or evidence of successful secondary education

Desirable

• ITIL Qualification
• Degree/Higher Education related to IT
• Additional courses related to IT

Skills

Essential

• Able to prioritise workload in order to deliver results

Desirable

• Practical experience using or supporting at least two of the of the following: Windows 10, Microsoft Office, PC Hardware, Active Directory, IT Ticketing Systems

Experience

Essential

• Practical experience working within a support team

Desirable

• Experience working in a fast paced environment
• Experience with NHS systems and processes
• Experience working to deadline/SLA's

Communication

Essential

• Written and verbal communications
• Administrative and organisational skills
• Customer focused
• Team focused

Desirable

• Ability to document procedures/processes
• Ability to present a range of technical terms and concepts to non-technical system users in a clear concise way

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bath NHS House

Bath

BA1 3QE

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)