Band 3 Clinical Services Administrator - Bath

Avon & Wiltshire Mental Health Partnership NHS Trust

This job is now closed

Job summary

We are looking for an efficient administrator to support our friendly team on Cedar Ward at Hillview Lodge, on a part time basis.

Cedar is a dementia assessment ward which has been newly developed and purpose designed to provide support and care and in a high quality, person centred working environment.

The post holder will need a wide range of administrative skills and be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem solving and the need to be flexible to meet the demands of the ward. This is a varied role supporting Nurses, HCAs, OTs and Consultants with daily administration tasks including scanning, updating patient records, ordering supplies, attending and taking minutes in meetings.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

Good communication skills will be needed as the role involves liaising with lots of varied health and care staff and agencies, alongside Service Users and their families and carers. The post requires empathy and a degree of resilience, as well as the ability to take accurate messages and ensure they are dealt with appropriately.

This is a varied role and requires the post holder to be flexible and able to adapt to constant changes in workload. You will have the opportunity to attend numerous training courses and will have regular formal supervision. This role sits under the Band 3 Clinical Services Administrator job description.

This is a part time office administrator role for 15 hours per week and whilst the work pattern can be negotiated it will include the majority of the hours being worked Monday and Tuesday (between normal office hours 9am-5pm).

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-BNS120-1124

Job locations

Hillview Lodge

Combe Park

Bath

BA1 3NG

Job description

Job responsibilities

Some of the duties within this role will be:

Answering the telephone on behalf of the ward.
Scanning and uploading documents onto the patient database.
Updating patient records.
Arranging meetings and taking minutes.
Ordering supplies.
Providing general day to day admin support for the ward.
Also providing cross cover admin support for Sycamore Ward when required.

Job description

Job responsibilities

Some of the duties within this role will be:

Answering the telephone on behalf of the ward.
Scanning and uploading documents onto the patient database.
Updating patient records.
Arranging meetings and taking minutes.
Ordering supplies.
Providing general day to day admin support for the ward.
Also providing cross cover admin support for Sycamore Ward when required.

Person Specification

Shortlisting

Essential

NVQ 3 qualification or relevant experience in administrative systems and office procedures
Evidence of working well in a team
Ability to show initiative and work proactively with minimal supervision
Ability to prioritise and manage workload independently, particularly conflicting demands
Excellent written and verbal communication skills
Strong IT Skills, including knowledge of Microsoft Office systems
Empathy for individuals who have experienced mental health problems

Desirable

Administration experience in a health/social care setting
Ability to cope with behaviour which may be challenging at times

Person Specification

Shortlisting

Essential

NVQ 3 qualification or relevant experience in administrative systems and office procedures
Evidence of working well in a team
Ability to show initiative and work proactively with minimal supervision
Ability to prioritise and manage workload independently, particularly conflicting demands
Excellent written and verbal communication skills
Strong IT Skills, including knowledge of Microsoft Office systems
Empathy for individuals who have experienced mental health problems

Desirable

Administration experience in a health/social care setting
Ability to cope with behaviour which may be challenging at times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.