Job summary
We are looking to recruit Recovery Coordinators. The successful applicants will base themselves at Green Lane Hospital (Devizes).
This role is focused on supporting people in the community, with a range of acute mental health needs who may be in crisis, and their carers (including friends and relatives) and supporters, enabling and assisting them to meet daily health, social care and well being needs in line with personal recovery goals, and facilitating engagement with mainstream services.
The post holders will contribute to the ongoing assessment, planning, delivery and review of activities and interventions against identified health, social care and well being needs, acting as care/recovery coordinator for an allocated group of service users.
The role will also require undertaking and delivering defined activities and interventions for a wider group of identified service users, in accordance with the agreed personal recovery plan. This may be either on a one to one basis, or as part of a group activity.
The team work across 24 hours a day, 7 days a week as part of a three shift system: 0800hrs - 1600hrs, 1400hrs - 2200hrs, 2200hrs - 0800hrs
Main duties of the job
The role will be largely telephone-based duties, primarily answering calls from the BSW Response/Crisis Line.
The successful candidate will form part of a 24/7 team, taking calls regarding urgent mental health issues.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support.
This may include:
- Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.
- Providing emotional support to individuals focusing on motivation and encouragement.
- Providing information and advice to maintain good physical health.
- Providing information on rights under the Mental Health Act.
- Engaging with defined assessment methods/activities.
- Arranging review meetings / MDTs in line with trust policy. Sharing appropriate information with other professionals in line with information governance protocols.
- Developing and reviewing appropriate care plans identifying and organizing other resources as appropriate.
- Providing defined interventions/ activities as part of the care plan.
- Completing relevant paper and electronic documentation in line with the care coordinator role.
Effectively build hope inspiring relationships which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.
To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.
To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.
Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.
Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.
Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.
Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
Develop own knowledge and practice, making use of supervision and available learning opportunities.
Promote, monitor and maintain health, safety and security in all work places.
Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Job description
Job responsibilities
To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support.
This may include:
- Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.
- Providing emotional support to individuals focusing on motivation and encouragement.
- Providing information and advice to maintain good physical health.
- Providing information on rights under the Mental Health Act.
- Engaging with defined assessment methods/activities.
- Arranging review meetings / MDTs in line with trust policy. Sharing appropriate information with other professionals in line with information governance protocols.
- Developing and reviewing appropriate care plans identifying and organizing other resources as appropriate.
- Providing defined interventions/ activities as part of the care plan.
- Completing relevant paper and electronic documentation in line with the care coordinator role.
Effectively build hope inspiring relationships which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.
To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies.
To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.
Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.
Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success, and use small steps to move towards the persons goal.
Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.
Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
Develop own knowledge and practice, making use of supervision and available learning opportunities.
Promote, monitor and maintain health, safety and security in all work places.
Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Person Specification
Desirable
Essential
Desirable
Previous experience
Essential
Person Specification
Desirable
Essential
Desirable
Previous experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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