Job summary
IT Admin Co-ordinator
An opportunity to help with the roll out to Windows 11 across the Trust.
We need someone with good organisation and communication skills to liaise with laptop users and book an appointment at their local site to receive a laptop update, throughout the duration of the roll out project.
Also to help contact sites, departments and wards to inform them ahead of time when the Device team will be onsite to updated their PCs, this will be planned by the Project Manager.
This will be based in Bath NHS House, but could be completed remotely, working closely with the Project Manager, site IT Officers and Roll out team.
Main duties of the job
To be a member of IT Operations Team assist with the roll out of Windows 11 across the Trust by arranging laptop appointments for staff and liaising with sites prior to PC roll out.
Technical Administration
- To organise appointments for laptop updates on a number of sites across the Trust and ensure that all required system administration activities are carried out in a structured and timely manner.
- Communicate with sites leads, managers and teams to prepare for the Device team visit during PC replacements
- To provide excellent customer service at all times (e.g. call answering and on emails)
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.
Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
General Responsibilities:
1. Receives requests to arrange laptop clinics on sites from the Project Manager or advice from users and other IM&T staff members.
2. Where necessary, liaises with and/or refer support requests to other IM&T staff members as well as IT department staff in other organisations.
3. Monitors the progress of requests for appointments and ensures that users and other interested parties are kept informed.
4. Ensures that systems used by the IM&T department, such as the inventory of assets and service desk call system, are kept up to date and as accurate as possible.
5. Ensures that all work is carried out and documented in accordance with required standards, methods and procedures.
6. Monitors all user problems and system faults identifying trends and patterns and when necessary, feeds-back information to relevant IT staff (e.g. Operations, Implementations, management etc.) regarding any recurring problems or faults being experienced.
7. Undertakes such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the IT Operations Manager
Job description
Job responsibilities
General Responsibilities:
1. Receives requests to arrange laptop clinics on sites from the Project Manager or advice from users and other IM&T staff members.
2. Where necessary, liaises with and/or refer support requests to other IM&T staff members as well as IT department staff in other organisations.
3. Monitors the progress of requests for appointments and ensures that users and other interested parties are kept informed.
4. Ensures that systems used by the IM&T department, such as the inventory of assets and service desk call system, are kept up to date and as accurate as possible.
5. Ensures that all work is carried out and documented in accordance with required standards, methods and procedures.
6. Monitors all user problems and system faults identifying trends and patterns and when necessary, feeds-back information to relevant IT staff (e.g. Operations, Implementations, management etc.) regarding any recurring problems or faults being experienced.
7. Undertakes such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the IT Operations Manager
Person Specification
Knowledge, Skills and Experience
Essential
- Admin qualifications or equivalent experience
- Experience with IT equipment and Microsoft Office suite
- Good communications skills
- Experience working call centre/reception
- Experience of analysing, interpreting, solving and explaining process issues
- Knowledge in spreadsheet, presentation and word-processing software
- Able to prioritise workload
- Ability to work flexibly
Desirable
- Understanding of NHS policies, standard and procedures in relation to IT
- Relevant ITIL experience
- Experience with NHS systems and processes
- Ability to travel to different Trust locations
- Knowledge of legislation and good practice in relation to IT policies
Person Specification
Knowledge, Skills and Experience
Essential
- Admin qualifications or equivalent experience
- Experience with IT equipment and Microsoft Office suite
- Good communications skills
- Experience working call centre/reception
- Experience of analysing, interpreting, solving and explaining process issues
- Knowledge in spreadsheet, presentation and word-processing software
- Able to prioritise workload
- Ability to work flexibly
Desirable
- Understanding of NHS policies, standard and procedures in relation to IT
- Relevant ITIL experience
- Experience with NHS systems and processes
- Ability to travel to different Trust locations
- Knowledge of legislation and good practice in relation to IT policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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